Angel Wallace
Rock Hill,SC
Summary
Detail-oriented Cafeteria Manager skilled in food preparation, inventory management, and ensuring compliance with health and safety standards. Committed to delivering quality service and optimizing operational efficiency.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Ambitious Cafeteria Manager,with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cafeteria Manager
Lancaster County School District
Lancaster, SC
09.2025 - Current
- Oversaw daily operations of cafeteria, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing workforce efficiency and service quality.
- Developed menus that met nutritional guidelines while incorporating student feedback.
- Implemented inventory management systems, reducing food waste and controlling costs.
- Trained and mentored team members on customer service and food preparation standards.
- Coordinated with suppliers to maintain consistent quality of food products and supplies.
- Analyzed student participation data to enhance meal offerings and increase engagement.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Evaluated equipment maintenance needs regularly, scheduling repairs as needed to prevent downtime during busy periods.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Improved employee satisfaction and reduced turnover through comprehensive training programs and clear communication of job expectations.
- Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Equipment Operator
Walmart D.C.
Pageland, SC
01.2020 - Current
- Operated material handling equipment to ensure efficient movement of goods within warehouse.
- Conducted routine inspections and maintenance on machinery to enhance operational safety.
- Collaborated with team members to streamline loading and unloading processes, reducing turnaround times.
- Trained new operators on equipment use, safety protocols, and best practices for efficiency.
- Implemented process improvements that increased workflow efficiency and reduced downtime in operations.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Continuously updated skills through participation in industry-related training programs and seminars.
Waitress Supervisor
Bantam Chef
Kershaw, SC
03.2006 - 11.2017
- Supervised daily operations, ensuring efficient service and adherence to health standards.
- Trained and mentored new staff on menu knowledge and customer service techniques.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels, reducing waste through effective ordering practices.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented process improvements that increased workflow efficiency in the dining area.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Led team meetings to communicate updates and foster a collaborative work environment.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Telecommunications Operator
Lancaster County Dispatch
Lancaster, SC
08.2012 - 05.2014
- Operated multi-line telephone and radio systems to facilitate emergency communication.
- Coordinated dispatch activities, ensuring timely response to public safety incidents.
- Monitored real-time data from emergency calls, enhancing situational awareness for responders.
- Trained new operators on protocols and procedures for effective emergency communication.
- Implemented process improvements that increased efficiency in call handling and dispatching.
- Collaborated with law enforcement and fire departments to streamline resource allocation during emergencies.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Maintained up-to-date knowledge of emergency call procedures.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
- Strengthened client relationships by providing personalized support tailored to their individual needs and preferences.
Education
Nursing
York Technical College
Rock Hill, SCNo Degree - General Studies
Sophia Learning,LLC
Skills
- Food preparation
- Health and safety procedures
- Food handling
- Sanitation standards
- Food presentation
- Safety and health precautions
- Kitchen equipment operation
- Health regulations
- Meal planning
- Inventory management
- Employee scheduling
Accomplishments
- Supervised team of Seven staff members.
Certification
- Certified Equipment operator Walmart D.C. - 2006-present
- ServSafe Training - 2025-present
- HACCP Training - 2025-present
Timeline
Cafeteria Manager
Lancaster County School District
09.2025 - Current
Equipment Operator
Walmart D.C.
01.2020 - Current
Telecommunications Operator
Lancaster County Dispatch
08.2012 - 05.2014
Waitress Supervisor
Bantam Chef
03.2006 - 11.2017
Nursing
York Technical College
No Degree - General Studies
Sophia Learning,LLC