Angel Walters
Washington,DC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Medstar Washington Hospital Center
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Scheduling Coordinator
Children's Choice Pediatrics Dentistry
01.2023 - Current
- Review medical reports for inconsistency and report inconsistent findings to owner
- Prepare documents for owner regarding scheduling of appointments and client's visits
- Maintain and provide inventory list for re-stocking of supplies
- Record client's information into database of client's visits and after care plans
- Filing of the paper medical record electronically.
Customer Service Outbound Call Center Rep
Military Order Of The Purple Heart Foundation
12.2018 - 08.2019
- Following call center scripts when handling different topics
- Effectively ensuring that donor is aware of our mission
- Making sure the correct information is being input also sent out to donors
- Effectively managed high number of outbound calls over 500 calls daily
- Entered correct information into kindful system and updated when needed
- Meet personal/team qualitative and quantitative targets.
Customer Service Representative Call Center
Federal Emergency Management Agency
09.2017 - 03.2018
- Effectively assisted all disaster survivors to the best of my ability
- Left the proper comments after each call on disaster survivor's registration
- Registration intake
- Effectively managed a high-volume of inbound and outbound customer calls
- Managed high call volume with tact and professionalism
- Referred unresolved customer grievances to designated departments for further investigation
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Answered customer telephone calls promptly and in an appropriate manner.
Supervisor
Panera Bread
06.2015 - 01.2016
- Supervised and participate in kitchen and dining area cleaning activities
- Resolved customer complaints regarding food service
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements
- Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Took inventory on weekly basis, unloaded truck to make sure all products ordered was shipped
- Assigned delivery drivers to orders check orders for accuracy
- Opened store
- Worked hand on hand with catering making sure orders where accurate.
Pool Operator
Sunset Pool
05.2012 - 09.2012
- Examined injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
- Contacted emergency medical personnel in case of serious injury
- Rescued distressed persons, using rescue techniques and equipment
- Maintained quality of pool water by testing chemical levels
- Warned recreational participants of inclement weather, unsafe areas, or illegal conduct.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.2012
Skills
- Patient Registration
- Administrative Support
- HR Understanding
- Customer Service and Support
- Scheduling Proficiency
- Mail Handling
- Benefit Eligibility Management
- Data Entry
- Phone Inquiries
- Strong Work Ethic
- Administrative Duties
- Critical Thinking
- Customer Engagement and Support
References
- Ronald Gill, Chief1day@aol.com, 240-832-8832
- Keisha Davis, Keeshd91@gmail.com, 301-860-7417
Timeline
Medical Office Assistant
Medstar Washington Hospital Center
12.2023 - Current
Scheduling Coordinator
Children's Choice Pediatrics Dentistry
01.2023 - Current
Customer Service Outbound Call Center Rep
Military Order Of The Purple Heart Foundation
12.2018 - 08.2019
Customer Service Representative Call Center
Federal Emergency Management Agency
09.2017 - 03.2018
Supervisor
Panera Bread
06.2015 - 01.2016
Pool Operator
Sunset Pool
05.2012 - 09.2012
High School Diploma -
Bladensburg High School