Angel Ward
Newark,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Maximus
Newark, US
09.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Retail Merchandiser
Hallmark
Newark, US
09.2023 - Current
- Ensured accurate restocking of inventory cards each day.
- Displayed festive-themed items to enhance seasonal product visibility.
- Ensured store card section remained tidy and professional.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Retail Merchandiser
Driveline Retail Merchandising
Newark, US
10.2022 - 09.2023
- Perform reset for retail store
- Perform promotion displays
- Perform inventory for products needed
- Prepared detailed reports on merchandising activities, results, and forecasts for management review.
- Coordinated with suppliers to ensure timely delivery of merchandise orders.
- Provided training on merchandising techniques and procedures to new staff members.
- Utilized space management software to plan and optimize retail space usage.
Customer Service Representative
Alorica
Newark, US
01.2022 - 07.2022
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
Customer Service Representative
Maximus Call Center
Newark, US
09.2021 - 11.2021
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Wrote call center scripts
- Managed customer accounts
- Assisted with technical support duties
Customer Service Representative
EZPASS
Newark, US
04.2021 - 07.2021
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Assisted customers with a warm and professional attitude
- Managed customer accounts
- Handled billing issues and order inquiries
Cashier
Home Depot
Newark, US
10.2018 - 04.2021
- Worked register
- Kept work area clean
- Calculated payments
Assistant Manager
Citi Trends
Marietta, US
05.2018 - 07.2018
- Opened/ Closed store
- Posted payroll
- Processed truck shipment
- Worked register
Cashier
OtG MNGMT
Newark, US
10.2014 - 10.2015
- Worked cash register
- Kept work area clean
- Calculated payments
Ass. Manager
Ashley Stewart
Newark, US
08.2012 - 04.2014
- Provided great customer service
- Supervised up to 4 employees
- Posted Payroll
- Store Reset
- Prepared bank deposits
Asst. Manager
Family Dollar
Newark, US
05.2009 - 06.2011
- Open/ Closed store
- Prepare bank deposits
- Performed Store resets
- Trained 4 employees
- Kept store in clean and professional manner
Education
Some College (No Degree) - Medical Coding And Billing
University of Phoenix
Tempe, AZ02-2025
High school diploma - all
American Institute of PS
Newark, NJ01.2023
Skills
- Payroll
- Typing
- Communication skills
- Account management
- Microsoft Access
- Medical terminology
- Fashion retail
- Computer skills
- Windows
- Experience working with students
- Microsoft Excel
- Time management
- Live chat
- Cash register
- Analysis skills
- Data entry
- Supervising experience
- Recruiting
- Restaurant experience
- Quality assurance
- HIPAA
- Organizational skills
- Microsoft Word
- Ethernet
- Customer service
- Clerical experience
- Conflict management
- Cash handling
- Store management
- Merchandising
- Customer support
- Phone etiquette
- Interviewing
- Technical support
- Microsoft Office
- Salesforce
- Hospitality
- Retail sales
Timeline
Customer Service Representative
Maximus
09.2024 - Current
Retail Merchandiser
Hallmark
09.2023 - Current
Retail Merchandiser
Driveline Retail Merchandising
10.2022 - 09.2023
Customer Service Representative
Alorica
01.2022 - 07.2022
Customer Service Representative
Maximus Call Center
09.2021 - 11.2021
Customer Service Representative
EZPASS
04.2021 - 07.2021
Cashier
Home Depot
10.2018 - 04.2021
Assistant Manager
Citi Trends
05.2018 - 07.2018
Cashier
OtG MNGMT
10.2014 - 10.2015
Ass. Manager
Ashley Stewart
08.2012 - 04.2014
Asst. Manager
Family Dollar
05.2009 - 06.2011
Some College (No Degree) - Medical Coding And Billing
University of Phoenix
High school diploma - all
American Institute of PS