Angel Weaver

Managed daily operations to ensure smooth and safe functioning of the store while maintaining a clean environment for customers and employees. Improved customer satisfaction through staff training in customer service and buying knowledge; mostly focusing on current trends, brand knowledge, and individual store demographics. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth, then offering goals to build upon staff members skills. When issues would arise I addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. I also maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed. Managed inventory control, cash control, and store opening and closing procedures via QuickBooks, Light speed, and square POS systems. Lastly, I fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Greeted clients at the front desk and engaged in pleasant conversations while managing check-in process. I answered multi-line phone systems and gave advice on appointment services to the best of my knowledge, as well as stylist recommendations to clients based on stylist's skill level and specialty while taking into consideration of the personalities of each person. At the end of the client's service, I collected payments, scheduled future appointments, and entered customer data using Millennium software; as well as updated information whenever client's services were fulfilled. When necessary, I resolved customer issues quickly and notified salon managers immediately when problems escalated. I frequently kept the waiting area, drink station, and blowout bar clean and tidy. At the end of every evening I tipped out each stylist and created product orders every week based on inventory, client favorites, and product sales.

Created visual marketing and styled window displays, as well as organized store merchandise fixtures by size, style, and color. Also led merchandise selection, pricing, planning and marketing, all while stocking and replenishing merchandise according to store layout standards. I followed merchandising guidelines to present visually appealing displays, while supervising and directing all merchandise and shipment processing. I communicated clear expectations of each team member and mentored them to contribute to the store's positive culture. Answered customers questions regarding merchandise, department information, and pricing; as well as determined their needs by asking relevant questions and listening actively to the responses.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Maintained high standards of customer service during high-volume, fast-paced operations. I assembled food orders while maintaining appropriate portion control and verified that all orders met all standards of quality and quantity. I communicated with other kitchen team members to ensure online

orders were prepared on time and correctly, then stored any orders in designated storage areas to prevent spoilage. Also made sure that the dining area, restrooms, and soda bar was clean, tidy, and replenished to the establishment's expectations. Spoke with each patron personally to ensure their satisfaction with food and service.