Overview
Work History
Education
Skills
Timeline
Generic

Angel Wilcox

Pawtucket

Overview

5
5
years of professional experience

Work History

Server/manger

jazzy’s/emmilys
Providence
03.2020 - Current
  • Trained and mentored new staff on restaurant policies and procedures.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Implemented health and safety standards to ensure compliance with regulations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Provided information about menu selections and made recommendations.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Explained goals and expectations required of trainees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Server/Main Grill Cook

Newport Creamery
Providence
04.2022 - 02.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Maintained cleanliness and organization of dining area and utensils.
  • Assisted customers with menu selections and dietary inquiries.
  • Processed payments accurately using point-of-sale systems.
  • Trained new servers on restaurant policies and service standards.
  • Managed multiple tables while maintaining attention to detail.
  • Handled customer complaints effectively to ensure satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Prepared drinks according to standard recipes.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Prepared breakfast, lunch and dinner orders quickly to maintain consistent customer flow.
  • Adapted cooking methods to accommodate special dietary requests from customers.
  • Executed proper knife handling skills to prevent injuries.

Education

GED -

CCAP Learning To Earn Program
Providence, RI
07-2025

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Conflict resolution
  • Health and safety
  • Time management
  • Team Training
  • Menu design
  • Take-out service
  • Shift planning
  • Dining room monitoring
  • Strong leadership

Timeline

Server/Main Grill Cook

Newport Creamery
04.2022 - 02.2025

Server/manger

jazzy’s/emmilys
03.2020 - Current

GED -

CCAP Learning To Earn Program

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