Angel Wilcox
Pawtucket
Overview
5
5
years of professional experience
Work History
Server/manger
jazzy’s/emmilys
Providence
03.2020 - Current
- Trained and mentored new staff on restaurant policies and procedures.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Implemented health and safety standards to ensure compliance with regulations.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Motivated staff through acknowledgment of hard work and achievements.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server/Main Grill Cook
Newport Creamery
Providence
04.2022 - 02.2025
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted customers with menu selections and dietary inquiries.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on restaurant policies and service standards.
- Managed multiple tables while maintaining attention to detail.
- Handled customer complaints effectively to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Prepared breakfast, lunch and dinner orders quickly to maintain consistent customer flow.
- Adapted cooking methods to accommodate special dietary requests from customers.
- Executed proper knife handling skills to prevent injuries.
Education
GED -
CCAP Learning To Earn Program
Providence, RI07-2025
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Health and safety
- Time management
- Team Training
- Menu design
- Take-out service
- Shift planning
- Dining room monitoring
- Strong leadership
Timeline
Server/Main Grill Cook
Newport Creamery
04.2022 - 02.2025
Server/manger
jazzy’s/emmilys
03.2020 - Current
GED -
CCAP Learning To Earn Program