Angel Williams
Fort Sill,OK
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.Accommodating Pool Monitor works independently and take direction. Upbeat and energetic with exceptional communication skills. Adept at performing opening and closing procedures, including setting up pool furniture, cleaning and sweeping pool and power washing pool deck. Dedicated and responsive Substitute teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Efficient and reliable Certified Nursing Assistant with 3 1/2 years of experience in Nursing Home settings and 10 Months in a MedSurg Hospital setting. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Lawton Public Schools
Lawton, OK
09.2023 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Attended professional development workshops related to job responsibilities.
- Provided technical assistance to teachers when using new software or technology tools.
- Ensured that all safety regulations were followed in the classroom environment.
- Utilized effective communication strategies when interacting with diverse populations.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Supported students throughout academic instruction and assignments.
- Assisted children at stations during small-group learning periods.
- Supplied one-on-one attention to each student during group activities.
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Pool Monitor
Intercept Security
Bluffton, SC
05.2023 - 08.2023
- Maintained neat and clean pool area and clean water.
- Opened and closed pool.
- Efficiently greeted and checked in pool guests.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Assisted with pool evacuation during weather events or emergencies.
- Provided pool and facility tours, explaining offerings and rules.
- Checked locker rooms for cleanliness, picking up trash and reporting issues to supervisor.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Cleaned, brushed and vacuumed pool to keep clean.
Substitute Teacher
Ess
Ludowici, Georgia
11.2022 - 05.2023
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Prepared objectives and outlines for courses of study.
- Monitored appropriate use and care of equipment, materials and facilities.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Utilized outlined grading procedures and assessment strategies to document and report on student growth, development and understanding.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Led group sessions to reinforce concepts and applications of course content.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Facilitated student learning with tutoring sessions for peers in quiet, controlled environment.
- Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
Customer Service Representative
Concentrix
Ludowici, GA
08.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
Certified Nursing Assistant
Harborview Rehabilitation & Health Care Center
Waycross, GA
04.2019 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Observed and reported unusual symptoms and changes to charge nurse.
Certified Nursing Assistant/Monitor Technician
Clinch Memorial Hospital
Homerville, GA
10.2021 - 08.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Implemented and developed workflow planning procedures regarding health and safety protocols.
- Updated patients' records with readings taken from heart monitors or EKGs.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Discharged patients from system by creating discharge letters and reports for physicians and office staff.
- Compared posted strips to previous strips to notify nursing staff of drastic changes.
- Conducted qualitative analysis of records to verify accuracy, internal consistency and correlation of recorded data.
- Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
- Prepared patients for procedures by explaining process and obtaining consent from patient.
- Monitored patients on telemetry by computer or transtelephonically.
- Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
Cashier/Cooking Assistant
Hog N Bones
Waycross, GA
02.2018 - 02.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Adapted menus to changing seasons and supply inventories to decrease food waste
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Floor Aide
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Monitor Tech
- Review continuous ECG monitoring studies for 12 hours periods while ensuring the most detailed and accuracy describing the events that happened during the study
- Effectively communicate ECG Abnormalities by notifying physicians and nurses as required according to their protocol
- Maintained excellent attendance record, consistently arriving to work on time., Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Ward Clerk
- Managed and prepared medical record in legal order in compliance with health regulations
- Provide customer service to patient’s families and their needs
- Order all administrative supplies for a 25-bed skilled nursing unit.
Restorative Nursing Aide
- Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols
- Assisted patients with employing assistive devices such as splints and braces to support treatment goals
- Offered expert mobility assistance with physical support, wheelchairs and other strategies
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Science - Dual Enrollment
Coastal Pines Technical College
05.2022
High School Diploma -
Ware County High School
07.2020
Graduate Completed Certified Nursing Assistant course -
Associate of Science - Allied Health
South Georgia State College
Certified Nurse Assistant (CNA) First Aid/CPR Certified -
Skills
- Medications familiarity
- Responding to emergencies
- Feeding assistance expert
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Supporting Personal Needs
- Recording Vital Signs
- Preparing Meals
- Patient Relations
- Observing Responses
- Measuring Bodily Fluids
- Infection Control and Aseptic Procedures
- Documenting Behaviors
- Conducting Intakes
- Companionship and Emotional Support
- Patient Care
- Bathing
- Quality Assurance Controls
- Efficient and reliable team player
- Compassionate caregiver
- Compassionate
- Adaptable
- Trustworthy companion
- Credit card payment processing
- Customer relations
- Data evaluation
- Call Center Operations
- Product organization
- Conflict mediation
- High-energy attitude
- Microsoft Office expertise
- Quality control
- Business development understanding
- Inbound and Outbound Calling
- Courteous demeanor
- Adaptive team player
- Problem-solving abilities
- Project management abilities
- Technologically savvy
- Office equipment proficiency
- Clerical support
- Technology savvy
- Smartboard technology
- Analytical skills
- Behavior modeling
- Activity planning
- Training & development
- Problem resolution
- Reliable & trustworthy
referances
Linda Dawson 912 -592-5990
Jada Wildes 912-327-0494
Amy Underwood 618-477-0885
Utrens Grant APRN MSN, FNPC
912-614-4767
Joel OQuinn
+1 (843) 226-0940
Timeline
Paraprofessional
Lawton Public Schools
09.2023 - Current
Pool Monitor
Intercept Security
05.2023 - 08.2023
Substitute Teacher
Ess
11.2022 - 05.2023
Customer Service Representative
Concentrix
08.2022 - 10.2022
Certified Nursing Assistant/Monitor Technician
Clinch Memorial Hospital
10.2021 - 08.2022
Certified Nursing Assistant
Harborview Rehabilitation & Health Care Center
04.2019 - Current
Cashier/Cooking Assistant
Hog N Bones
02.2018 - 02.2019
Floor Aide
Ward Clerk
Restorative Nursing Aide
Associate of Science - Dual Enrollment
Coastal Pines Technical College
High School Diploma -
Ware County High School
Graduate Completed Certified Nursing Assistant course -
Associate of Science - Allied Health
South Georgia State College