Angel Williams
Fayetteville,GA
Summary
Dedicated and personable professional with extensive experience in customer service and a proven ability to enhance customer satisfaction. Adept at managing phone lines, scheduling appointments, and resolving client inquiries with care and professionalism. Possesses a versatile skill set that includes multitasking, empathy, and adaptability, intending to leverage these abilities to excel in an office environment.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
PetSmart
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Addressed questions and concerns with a positive demeanor
- Handled pick-up orders and scheduled appointments
- Communicated effectively via phone and email
- Established personal connections with customers, exceeding customer service expectations
- Set price book to increase stock and product knowledge
- Managed returns, exchanges, and refunds following store policy
- Enlightened customers on loyalty programs, store promotions, and new products to boost sales, customer satisfaction, and engagement.
Customer Service Representative
At Home
09.2022 - 12.2023
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Built relationships with customers to encourage repeat business
- Promoted a welcoming atmosphere, contributing to a positive customer experience
- Implemented effective product display strategies, increasing ease of access and sales
- Maintained high accuracy in cash handling and inventory management, ensuring store efficiency
- Mastered POS system operations, adhering to company policies for all transactions.
Team Member
Arby's
12.2021 - 06.2022
- Demonstrated excellent communication skills when dealing with guests and staff
- Greeted customers and assured friendly and helpful work conditions
- Followed cash handling procedures to certify accuracy and reduce losses
- Consistently followed safety protocols and procedures to provide safety to both co-workers and customers
- Maintained store inventory and product displays, ensuring an organized and safe environment
- Processed diverse payment modes, including gift cards and credit cards, optimizing transaction efficiency
- Enhanced customer satisfaction by swiftly addressing and solving issues.
Education
Radiology Tech -
Southern Crescent Technical College
Griffin, GA12.2026
High School Diploma -
Whitewater High School
Fayetteville, GA05.2022
Skills
- Customer Service
- Computer Experience
- Time Management
- Critical Thinking
- Collaboration
- Listening Skills
- Phone Etiquette
- Communication skills
- Research Skills
- Data Interpretation
- Conflict Resolution
- Cash Handling
Languages
Spanish
Elementary
Timeline
Retail Sales Associate
PetSmart
04.2024 - Current
Customer Service Representative
At Home
09.2022 - 12.2023
Team Member
Arby's
12.2021 - 06.2022
Radiology Tech -
Southern Crescent Technical College
High School Diploma -
Whitewater High School