ANGEL WILLIAMS
Houston
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Wardlaw Claims
05.2023 - 09.2024
- Exercised proper judgment and decision making to analyze over Number claims per week
- Negotiated claim settlements and recommended litigation when claims could not be settled
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Used Software to compile estimates for personal property and structure damage
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Reviewing field adjuster estimate in XactAnalyisis
- File Review / QA experience
Customer Service Sales Representative
Asurion Insurance Services
02.2021 - 06.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Configured hardware, devices and software to set up work stations for employees
- Submitted service tickets for equipment maintenance requests
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, Creating Claims
- As a Work at Home Technical Support and Sales Representative, I provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner
- Confer with customers by telephone or in person to provide information about products or services take or enter orders, cancel accounts or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers problems
- Determine curses for services requested, collect depots or payments, or arrange for billing
- Provided technical to direct tv customers pertaining to equipment and services
Program Specialist
Sparkhound
01.2019 - 02.2021
- Collected data and performed customer needs analysis
- Served renters who meet certain eligibility requirements in 88 North Carolina counties
- Assisting with rental and utility assistance
- Checked customers accounts and gave them information on their rental assistance
Hotel Front Desk Supervisor
TownePlace Suites By Marriott
05.2016 - 12.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Resolved service-related problems and documented actions in system
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Collaborated with team members to handle guest requirements from check-in through check-out
- Prepared weekly employee work schedules for team members
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
Education
High School Diploma -
Peabody Magnet High School
Alexandria, LA05.2012
Skills
- Calm and Professional
- Answering Customer Under Pressure Management Questions
- Upselling Products and Services
- Understanding Customer Hotel Reservations
- Data Entry and High-Volume
- Microsoft Windows
- Customer Account Needs
- Microsoft Outlook
- POS Systems and Customer Data typing
- Ordering Platforms
- Confidentiality
- Maintenance Environments
- Microsoft Office
Certification
Texas All Lines
Timeline
Property Claims Adjuster
Wardlaw Claims
05.2023 - 09.2024
Customer Service Sales Representative
Asurion Insurance Services
02.2021 - 06.2022
Program Specialist
Sparkhound
01.2019 - 02.2021
Hotel Front Desk Supervisor
TownePlace Suites By Marriott
05.2016 - 12.2018
High School Diploma -
Peabody Magnet High School
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