Angel Willis
Marion,AR
Summary
Experienced professional skilled in creating tailored strategies to achieve immediate and future financial objectives, fostering wealth accumulation and stability through diverse methods. Adept at attracting and retaining clientele to sustain steady business flow. Proficient in customer service, time management, and market trend analysis. Known for problem-solving capabilities and developing effective resolutions. Proven track record of surpassing expectations through exceptional verbal and written communication skills that nurture positive connections and surpass targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Account Manager
Randstad
03.2024 - Current
VAULT SUPERVISOR
Brinks
11.2022 - Current
- Oversaw flow of cash and financial instruments
- Responded promptly to emergency situations by taking appropriate action in a timely manner
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Investigated incidents involving theft or loss of items from the vault; collaborated with law enforcement when necessary
- Managed relationships with vendors providing services related to asset management; negotiated contracts as needed
- Provided guidance to staff on how to resolve issues related to inventory control, storage space utilization, and access control
- Trained new staff on vault teller operations, policies, and procedures
- Conducted audits of vault records to ensure accuracy and completeness
- Recruited staff members and oversaw training programs
- Found and attracted new business
- Assessed current processes for potential improvements; developed plans for implementation as needed
- Exhibited strong organizational skills while managing multiple tasks simultaneously
- Collaborated effectively with other departments to provide excellent customer service
- Planned, directed, or coordinated activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk, and insurance departments, or credit departments
- Monitored video surveillance systems within the vault area for any suspicious activity or unauthorized personnel entering the premises
- Initiated problem-solving strategies for challenging requests from customers or staff members.
FINANCIAL RELATIONSHIP CONSULTANT
Regions Bank
08.2018 - 11.2022
- Investments advising
- Client relations
- Insurance sales
- Pipeline management
- Critical thinking
- Customer Service
- Achieved Sales goal at 100% to 150% each quarter
- Ranked in the top 90% of the company each quarter
- Cultivated strong client base and built win-win relationships to exceed sales targets
- Offered clients strategic advice across financial products and services to meet debt management, insurance coverage and investment needs
- Used consultative appointments focused on analyzing existing client situations and identified opportunities for improvement
- Helped clients devise personalized strategies covering insurance, savings and investment.
SALES SUPERVISOR
Macy's
07.2016 - 07.2018
- Improved store results continuously using successful sales and production team collaborations
- Recruited and trained new employees and constructed sales teams
- Evaluated ongoing market and sales information reports to better understand local and regional trends and performance.
HR Generalist
ARW Consulting Group
11.2012 - 07.2016
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
CUSTOMER SERVICE REPRESENTATIVE
Agero
11.2014 - 02.2016
- Implemented ambitious goals and strategizing plans to reach deadlines and 100% of targets
- Established performance goals for employees and encouraged continuous improvement
- Directed team members in regular cleaning to maintain optimal store appearance
- Documented, researched and resolved customer service issues with 99.9% accuracy
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs.
Education
BACHELORS OF BUSINESS ADMINISTRATION IN MANAGEMENT -
Austin Peay State University
Clarksville, TN05.2015
Skills
- Teller Training
- Customer Relationship Management
- Cash Control Guidelines
- Math Skills
- Cash Reporting
- Financial Controls
- Performance Monitoring
- Solving Complex Problems
- Software Proficiency
- Strategic Planning
- Organizational Skills
- Cross-Functional Collaboration
- Policy Enforcement
- Fraud Detection
- Resource Allocation
- Staff Training
- Attention to Detail
- Banking Regulations
- Audit Compliance
- Business Intelligence Gathering
Certification
- Licensed Arkansas life insurance producer
- Arkansas Notary
Additional Information
Received Athletic Scholarship for Track and Field Member of Tennessee State Tigerbelles Licensed to sell Life Insurance and Annuities in the State of Arkansas
Timeline
Senior Sales Account Manager
Randstad
03.2024 - Current
VAULT SUPERVISOR
Brinks
11.2022 - Current
FINANCIAL RELATIONSHIP CONSULTANT
Regions Bank
08.2018 - 11.2022
SALES SUPERVISOR
Macy's
07.2016 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Agero
11.2014 - 02.2016
HR Generalist
ARW Consulting Group
11.2012 - 07.2016
BACHELORS OF BUSINESS ADMINISTRATION IN MANAGEMENT -
Austin Peay State University