Angel Zeleznik
MARLBORO,NJ
Summary
Driven Medical Practice Manager with a proven track record at Hackensack Meridian Health, enhancing patient satisfaction and boosting staff efficiency through effective practice management and continuous improvement initiatives. Skilled in HIPAA compliance and staff development, I excel in fostering a collaborative environment that prioritizes patient safety and operational excellence.
Overview
18
18
years of professional experience
Work History
Medical Practice Manager
Hackensack Meridian Health
195 Route 9, Suite 112 Manalapan, NJ 07726
10.2006 - Current
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Boosted staff morale by offering constructive feedback and specific direction.
Certified Clinical Medical Assistant
TLC Pediatrics
24 Plaza 9 Englishtown, NJ 07726
10.2006 - 03.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
Education
Certification - Medical Assisting
Impetus Systems And Careers
North Brunswick, NJ04.2012
Certification - Certified EKG Technician
Impetus Systems And Careers
North Brunswick, NJ04.2012
Certification - Certified Phlebotomy Technician
Impetus Systems And Careers
North Brunswick, NJ04.2012
High School Diploma -
Matawan Regional High School
Aberdeen, NJ06.1998
Skills
- Practice Management
- HIPAA knowledge
- Medical practice management
- Electronic Health Records
- Staff Management
- Staff Guidance
- Employee performance
- Continuous Improvement
- Staff Development
- Medical clinical procedures
- Patient Safety
- Certified in CPR/AED
- Clinical Staff Management
- Employee Performance Evaluations
- Insurance Verification
- Appointment Scheduling
Timeline
Medical Practice Manager
Hackensack Meridian Health
10.2006 - Current
Certified Clinical Medical Assistant
TLC Pediatrics
10.2006 - 03.2015
Certification - Medical Assisting
Impetus Systems And Careers
Certification - Certified EKG Technician
Impetus Systems And Careers
Certification - Certified Phlebotomy Technician
Impetus Systems And Careers
High School Diploma -
Matawan Regional High School