Angel Zeleznik
MARLBORO,NJ
Summary
Driven Medical Practice Manager with a proven track record at Hackensack Meridian Health, enhancing patient satisfaction and boosting staff efficiency through effective practice management and continuous improvement initiatives. Skilled in HIPAA compliance and staff development, I excel in fostering a collaborative environment that prioritizes patient safety and operational excellence.
Overview
18
18
years of professional experience
Work History
Medical Practice Manager
Hackensack Meridian Health
10.2006 - Current
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Boosted staff morale by offering constructive feedback and specific direction.
Certified Clinical Medical Assistant
TLC Pediatrics
10.2006 - 03.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
Education
Certification - Medical Assisting
Impetus Systems And Careers
North Brunswick, NJ04.2012
Certification - Certified EKG Technician
Impetus Systems And Careers
North Brunswick, NJ04.2012
Certification - Certified Phlebotomy Technician
Impetus Systems And Careers
North Brunswick, NJ04.2012
High School Diploma -
Matawan Regional High School
Aberdeen, NJ06.1998
Skills
- Practice Management
- HIPAA knowledge
- Medical practice management
- Electronic Health Records
- Staff Management
- Staff Guidance
- Employee performance
- Continuous Improvement
- Staff Development
- Medical clinical procedures
- Patient Safety
- Certified in CPR/AED
- Clinical Staff Management
- Employee Performance Evaluations
- Insurance Verification
- Appointment Scheduling
Timeline
Medical Practice Manager
Hackensack Meridian Health
10.2006 - Current
Certified Clinical Medical Assistant
TLC Pediatrics
10.2006 - 03.2015
Certification - Medical Assisting
Impetus Systems And Careers
Certification - Certified EKG Technician
Impetus Systems And Careers
Certification - Certified Phlebotomy Technician
Impetus Systems And Careers
High School Diploma -
Matawan Regional High School
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