Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline

Angela Graves

Magnolia,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Tax Consultant

Precision Drilling
09.2015 - 04.2016
  • Researched corporate tax issues related to federal and state tax compliance
  • Assisted with tax audits, gathering and compiling information
  • Managed property taxes
  • Assisted with tax compliance for preparation of federal and state income tax returns
  • Prepared amended state income tax returns

Licensed Massage Therapist

Self, HealthPro Chiro, Athlete Stop, Revention POS
04.2011 - 08.2014
  • Discussed with clients regarding their medical histories and concerns
  • Decided which massage technique would be most useful
  • Provided clients with assistance and information regarding techniques for stretching, strengthening, recreation, and rehabilitation techniques
  • Maintained client treatment records and designed long-term care programs for return customers
  • Performed sports massage rehabilitative, restorative, preventive, and maintenance therapy
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets

Athletic Trainer Intern

Houston Rockets
06.2010 - 12.2011
  • Assisted Head Athletic Trainer with treatment of athletic injuries, personal illnesses, and office duties.
  • Assisted Physicians with sports related game day injuries.
  • Developed and implemented preventive programs to minimize injuries.
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Communicated with head trainer and doctors about patient needs.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Quality Assurance Representative

Houston Texans
08.2008 - 08.2011
  • Represented Houston Texans organization as a source of information for any game day employees and guests regarding Texans game days
  • Resolved any service issue as representative of Houston Texans
  • Participated in departmental meetings to establish short- and long-term strategy

Logistics Coordinator and Office Manager

Campex Incorporated
02.2006 - 07.2008
  • Independently resolved logistical issues daily
  • Communicated with cargo and trucking companies to ensure containers are scheduled for delivery
  • Assisted Director of Operations with choosing shipping lines, document handling, and accounting
  • Prepared various reports for local and international customers including packing lists, bar coding documents, invoices, and material test reports
  • Processed and entered customer orders into database and provided proactive customer service for accounts
  • Tracked orders and notified customers of status or potential delays
  • Generated documentation and information required for customer shipments
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,

Office Services

Stolt-Nielsen Transportation Group
04.2005 - 06.2005
  • Maintained files of daily shipment reports and supply room
  • Responsible for distribution and pickup of all incoming and outgoing mail
  • Distributed incoming mail from shipments, couriers and postal delivery to 15 departments within organization
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests
  • Operated postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail
  • Answered telephone calls to redirect calls to appropriate personnel

Tax Compliance Coordinator

Stolt-Nielsen Transportation Group
02.2005 - 03.2005
  • Assisted Global Tax Manager with completion of all state and federal tax filings.
  • Conducted research on tax issues.
  • Generated reports, letters, and schedules.
  • Coordinated federal and state quarterly tax deposits.

Medical Service, EMT-B, Ambulance Services

United States Air Force, USAF
10.1999 - 01.2005
  • Participated in managed planning, providing, and evaluation of patient care
  • Coordinated medical service activities with executive and clinical management teams
  • Organized, maintained, and provided monthly time sheets for several unit personnel.
  • Collaborated with team members to deliver quality health care to patients
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams
  • Direct day-to-day administrative and operational functions for 20 bed unit, providing guidance and leadership to over 5 employees within department
  • Evaluated injured or ill persons to determine nature and extent of concerns
  • Trained staff, providing direct supervision, and continuing education to soldiers

Education

Massage Therapist Certification -

Memorial Hermann Massage And Spa Therapy School And Institute of Cosmetology, Houston
2012

Bachelor of Science - Kinesiology, Psychology

University of Houston, Houston
2011
  • Student Athletic Trainer: Football, Basketball, Soccer

Associate of Arts - Psychology and Biology studies

Houston Community College, Houston, TX
2009

Mastery of Business Fundamentals Certification - Business Fundamentals

University of Houston, Houston, TX
2007

Some College (No Degree) - Health Sciences; Flight Medicine; Leadershipi

Community College of The Air Force, Texas, Maryland, Portugal

Skills

  • Analytical and problem solving
  • Relationship building and customer success
  • Account management
  • Reading Comprehension
  • Detailed Documentation
  • Critical Thinking
  • Confidential Data Protection
  • Data Input
  • Complex Problem-Solving
  • Understanding of Applicable Laws
  • Customer Interaction
  • COMPUTER SKILLS: Adobe Acrobat, SAP software, Microsoft Word, Excel, Access, PowerPoint, Outlook

Additional Information

  • Perform duties and assignments efficiently and effectively in a team environment.
  • Accustomed to working in a demanding environment with the ability to think quickly, as well as manage complaints and concerns effectively and promptly.
  • Fifteen years of customer relations, skilled in working effectively with diverse groups at all levels to achieve common objectives.
  • Ability to multi-task, analyze, plan, manage, and motivate.
  • Ability to perform expert operating functions of Internet Search Engines.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Tax Consultant - Precision Drilling
09.2015 - 04.2016
Licensed Massage Therapist - Self, HealthPro Chiro, Athlete Stop, Revention POS
04.2011 - 08.2014
Athletic Trainer Intern - Houston Rockets
06.2010 - 12.2011
Quality Assurance Representative - Houston Texans
08.2008 - 08.2011
Logistics Coordinator and Office Manager - Campex Incorporated
02.2006 - 07.2008
Office Services - Stolt-Nielsen Transportation Group
04.2005 - 06.2005
Tax Compliance Coordinator - Stolt-Nielsen Transportation Group
02.2005 - 03.2005
Medical Service, EMT-B, Ambulance Services - United States Air Force, USAF
10.1999 - 01.2005
Memorial Hermann Massage And Spa Therapy School And Institute of Cosmetology - Massage Therapist Certification,
University of Houston - Bachelor of Science, Kinesiology, Psychology
Houston Community College - Associate of Arts, Psychology and Biology studies
University of Houston - Mastery of Business Fundamentals Certification, Business Fundamentals
Community College of The Air Force - Some College (No Degree), Health Sciences; Flight Medicine; Leadershipi

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Angela Graves