Angela Bowen
Lebanon,TN
Summary
Dynamic procurement specialist with a proven track record at Thistle Farms, enhancing inventory management and reducing lead times by leveraging expert negotiation skills and strategic planning. Excelled in mentoring roles, significantly improving team efficiency and communication. Achieved seamless project executions by mastering purchase order management and fostering cross-functional collaborations.
Overview
11
11
years of professional experience
Work History
Special Order Buyer
Commercial Door And Frame Distributors
09.2023 - Current
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Computed and created purchase orders in Fishbowl to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Planned, designed, and scheduled phases of purchasing for large projects.
- Maintained open communication by presenting regular updates on project status to other departments and customers.
Procurement / Purchasing Manager
Thistle Farms
05.2017 - 10.2023
- Purchased new products and oversaw inventory stocking and availability.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Identified opportunities to reduce lead times and improve inventory management.
Customer Service Lead
T-Mobile, USA Call Center
01.2013 - 04.2017
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
Education
Associate of Science - Business Administration
Trevecca Nazarene University
Nashville, TNSkills
- Purchase Order Management
- Materials sourcing
- Inventory Monitoring
- Demand forecasting
- Purchasing expertise
- Verbal and written communication
- Negotiation
- Strategic Planning
- Forecasting
Timeline
Special Order Buyer
Commercial Door And Frame Distributors
09.2023 - Current
Procurement / Purchasing Manager
Thistle Farms
05.2017 - 10.2023
Customer Service Lead
T-Mobile, USA Call Center
01.2013 - 04.2017
Associate of Science - Business Administration
Trevecca Nazarene University
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