Angela Abankwa-Dompreh
Orlando
Summary
Results-driven banking professional with extensive experience in customer service and operational efficiency. Proven track record in resolving complex issues and integrating new systems. Seeking to leverage strong communication skills and attention to detail to enhance branch performance.
Overview
9
9
years of professional experience
Work History
Banker /Customer Service Representative
Commerce Bank & Trust
Winter Park
04.2024 - Current
- Assisted customers with account inquiries and resolved issues promptly via phone and email.
- Educated customers on bank products and services, and analyzed their financial needs to determine the best banking products for them.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Collaborated with team members to ensure smooth daily dual control of the cash vault, safe deposit, and ATM.
- Opened various deposit accounts, including ICS and CDARs, placing orders, and approving them.
- Revised existing accounts, performed several account maintenance tasks, and prepared distribution and contribution forms for IRAs and HSAs.
- Created digital banking profiles for individuals, businesses, and educated customers on ACH origination, wires, and positive pay.
- Successfully integrated all ICS accounts of the branch into the new core after the bank conversion, and helped customers with the conversion.
- Ordered checks, placed stop payment orders, keyed ACHs, approved wires, and prepared various contracts.
- Generated, reviewed various daily and monthly reports, and performed countless clerical and administrative duties.
Assistant Branch Manager
Trustco Bank
Metrowest
06.2023 - 04.2024
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Processed credit card and loan payments, worked the teller line as needed, and approved teller transactions.
- Ensured compliance with internal policies and procedures, as well as external regulations.
- Collected, reviewed, and originated loan and mortgage products.
- Opened new accounts, originated wires, and signed off on teller CTR and SAR reports.
- Resolved customer complaints in a timely manner via phone and email, assisted in daily branch operations, and customer service activities.
- Handled NSF, overdraft management, as well as daily, weekly, and monthly reports.
- Managed scheduling and workflow to ensure efficient branch performance.
Banker/Head Teller
First Atlantic Bank
Airport Residential
08.2016 - 10.2022
- Processed new accounts and serviced existing accounts.
- Sell and cross-sell bank products and services that are beneficial to customers.
- Engaged and advised customers on bank products and services based on their needs.
- Introduced customers to other bankers and financial advisors based on their financial needs.
- Scheduled plans for follow-ups while building and maintaining strong customer relations.
- Educated customers on digital banking and other new technologies.
- Performed teller transactions, trained new tellers, loaded the ATM, balanced, and maintained the ATM.
- Exhibited strong organizational skills when managing multiple tasks simultaneously in a fast-paced environment.
Education
Bachelor of Arts - Political Science And Linguistics
University of Ghana
Accra-Ghana06-2012
Skills
- Digital banking
- Customer relationship management
- Attention to detail
- Problem solving
- Operational efficiency
- Verbal and written communication
- Opening and closing procedures
- Account openings
- Conflict resolution
- Time management
Timeline
Banker /Customer Service Representative
Commerce Bank & Trust
04.2024 - Current
Assistant Branch Manager
Trustco Bank
06.2023 - 04.2024
Banker/Head Teller
First Atlantic Bank
08.2016 - 10.2022
Bachelor of Arts - Political Science And Linguistics
University of Ghana