Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Abbott

Seaford,DE

Summary

Dynamic front office professional with extensive experience at Holiday Inn Hotel Sandton, excelling in customer service and problem-solving. Proven track record in enhancing guest satisfaction through effective issue handling and meticulous attention to detail. Skilled in cash handling and fostering positive guest relations, ensuring a welcoming atmosphere for all visitors.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

AmericInn Hotel & Suites
04.2014 - 10.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Wait Staff Member

Texas Roadhouse
02.2012 - 10.2014
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Front Office Manager

Holiday Inn Hotel Sandton
01.2012 - 08.2014
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Education

GED -

Seaford High School
Seaford, DE
05.1991

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Hospitality services
  • Complex Problem-solving
  • Issue handling
  • Guest relations

Timeline

Front Desk Receptionist

AmericInn Hotel & Suites
04.2014 - 10.2016

Wait Staff Member

Texas Roadhouse
02.2012 - 10.2014

Front Office Manager

Holiday Inn Hotel Sandton
01.2012 - 08.2014

GED -

Seaford High School

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