Angela Abern
Sharonville,OH
Summary
Versatile service worker with exceptional management skills, communication abilities, and customer service background. Dedicated to following popper procedures to maintain optimal organization in a dynamic environment. Pursues every opportunity to support team members and proactively address issues.
Overview
28
28
years of professional experience
Work History
Store Associate
Speedway
12.2013 - Current
- Cash handling
- General store maintenance
- Receiving customers
- Inventory management
- Maintaining proper standards and procedures
- Maintaining excellent customer satisfaction
- Working both individually and as part of a team in fast-paced, dynamic environments
Assistant General Manager
Kilroy Family Restaurants (McDonald's)
05.1996 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw and enforced proper standards and procedures.
- Handled cash accurately and prepared deposits.
- Monitored daily cash discrepancies, and inventory shrinkage.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained organization and quality control in fast-paced, dynamic environments.
- Troubleshooted and resolved problems promptly to ensure smooth running operations and optimal customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled confidential employee records.
- Managed store safety and security.
- Handled daily administrative duties using company specific and general computer operating systems, applications, and programs.
- Maintained effective communication and collaboration with both internal and external parties.
- Coordinated charitable contributions and programs.
Education
High School Diploma -
Mount Notre Dame
Cincinnati, OH1990
Skills
- Payment Processing and Cash Management
- POS System Operation and Microsoft Application Proficiency
- Excellent Customer Service and Exceeding Customer Expectations
- Ability to Work Both Individually and as Part of a Team
- Team Supervision, Leadership, Collaboration, and Training
- Effective Verbal and Written Communication
- Inventory Management
- Maintaining Organization in Fast-paced, Dynamic Environments
- Proficient in Engaging with Diverse Customers and Clientele
Timeline
Store Associate
Speedway
12.2013 - Current
Assistant General Manager
Kilroy Family Restaurants (McDonald's)
05.1996 - Current
High School Diploma -
Mount Notre Dame