ANGELA ABRAHAM
Rochester,MI
Summary
Highly skilled and dedicated professional with more than 20 years of improving processes, delivering strong customer service and a demonstrated record of superior results. Skilled leader in strategic planning. Results-driven with a forward-thinking approach centered on company success.
Overview
20
20
years of professional experience
Work History
Senior Region Director, Member Field Services
Premier, Inc.
Detroit, MI
01.2007 - Current
- Cultivated and strengthened lasting client relationships across all levels within member organizations using strong issue resolution and dynamic communication skills. Significantly increased McLaren Health Care, Henry Ford Health System, Carolina Health System, Sparrow Hospital and Crittenton Hospital member engagement and satisfaction with Premier, while growing Premier revenue and continuously exceeding target goals.
- Strategic in nature and exhibit tremendous creativity in delivery of resolving issues, sharing information to our customers, and guiding and coaching directors and leaders within Premier on how to best to engage with our members.
- Nominated by senior leaders and participated in Premier’s High Performance Development Program along with executive coaching programs.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services; proven record around a high standard of analytical reasoning, critical thinking.
- Strong record of selling and engaging our owners with Premier products and services.
Portfolio Analytic Specialist
Premier, Inc.
Charlotte, NC
01.2004 - 12.2006
- Developed access databases to house data and report on supplier rebates as well as to track internal savings goals; developed targeted reports for the launch of new contracts from various data sources
- Created comprehensive volume & fee reports for internal customers and business partners
- Monitored performance of the contracts through trending, volume activity, and conversions while identifying over $20M of savings year over year.
Training Coordinator, Informatics/Quality Advisor
Premier, Inc.
Charlotte, NC
01.2002 - 01.2004
- Responsible for the training program for all new employees in Quality Informatics Operations; created new manuals and materials for new employees and developed new training classes
- Provided detail feedback on individual’s progress throughout the program
Senior Consultant, Quality Analytics
Premier, Inc.
Charlotte, NC
10.2001 - 01.2004
- Project management experience, cultivate leadership and motivational support to fellow teammates to advance deadlines and increase efficiency; project managed two large hospital systems.
- Traveled to new client sites to train and provided clients with detailed hands on presentations on our Quality Advisor solution, its use, and its potential benefits in improving healthcare with benchmarking and top quartile report capabilities.
Education
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MI05.2001
Skills
- Attention to Detail
- Strategic Thinker
- Originality and Creativity
- Problem Solving
- Critical Thinking
- Focus and Follow-Through
- Interpersonal Skills
- Collaborative Team Player
Accomplishments
- Received Premier Field Force “Top 10” Award 2008 & 2009
- Presenter at Premier's Breakthroughs Annual Conference 2007
- Received Premier Innovation recognition in 2005
- Received the Customer Service Award in 2005
Timeline
Senior Region Director, Member Field Services
Premier, Inc.
01.2007 - Current
Portfolio Analytic Specialist
Premier, Inc.
01.2004 - 12.2006
Training Coordinator, Informatics/Quality Advisor
Premier, Inc.
01.2002 - 01.2004
Senior Consultant, Quality Analytics
Premier, Inc.
10.2001 - 01.2004
Bachelor of Science - Human Biology
Michigan State University
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