ANGELA ACKERMAN
Mantee,MS
Summary
Proven track record in driving efficiency and effectiveness through developing, delivering, and supporting strategic information technology plans. Skilled at envisioning and implementing the organization\'s technology needs and goals. Effectively translates technical requirements into practical business solutions. Builds positive relationships to facilitate successful initiative execution. Core competencies include strong oral and written communication skills, meticulous attention to detail, proficiency in computer and data entry, expertise in MS Office Suite and data systems, exceptional rapport building with a diverse customer base, ability to prioritize and organize work, and proficiency in administrative office management and event preparation.
Overview
19
19
years of professional experience
Work History
Caregiver
Self-employeed
11.2019 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Securities Ops Service Spec 1
Robert Half/ Wells Fargo
12.2017 - 11.2019
- Working from daily queues, processes securities and beneficiary documents for Operations/DSR Rework to route properly in workflow, using Excel spreadsheet to locate proper document codes
- Researching brokerage account numbers to ensure the document is on the correct account using Wells Fargo systems
- Entrusted with secure information, reviews online procedures manual to ensure that rules and regulations are adhered to, attention to detail necessary for document comparisons
- Checks subfirms and account types to process properly
- Using PDF modules, compares documents so updates are done correctly, clips signatures for verification, also processes documents for advisory queues, converts and uploads documents
- Systems used: Wisdom, CM8, Validation 1 & 2, and Microsoft Word, Excel and Adobe
Mid-Atlantic Office Assistant
National Automotive Charging/MOC
11.2016 - 12.2017
- Provided support to the Administration by assisting callers with account information, general answers to questions about our products, warranties and payment histories
- Tracked daily sales figures for team of 20 sales reps and added data to spreadsheet to create reports for monthly and annual tracking purposes
- Placed outgoing calls to accounting personnel regarding late payments, tracked earnings for 200 account advisors whose earnings totaled over $600.00 annually for tax reporting to the IRS
- Reported monthly progress for special accounts to managers and corporate partners in the field, ordered supplies
Administrative Staff Assistant
Henrico Division of Child Support Enforcement
12.2005 - 11.2016
- Provided daily support to the Administration Office for the District Manager and Supervisory staff; maintains calendars for the District Manager, state car usage, training, and conference rooms, prepared daily attendance
- Processed travel requests and reimbursement vouchers, paid incoming invoices for office
- Maintained all office forms; maintained excel databases for leave for staff of 51
Education
Associate of Science - Business Administration
Skills
- Oral and Written Communications
- Attention to Detail
- Computer and Data Entry
- Excellent Rapport Building
- Ability to Prioritize
- Organized
Summary
SECURITY OPERATIONS, Exceptional proven experience driving efficiency and effectiveness by developing, delivering and supporting strategic information technology plans. Adept at creating and delivering the vision for the organization's technology needs and goals. Impactful professional with the ability to translate technical requirements to business solutions. Facilitates the execution of initiatives by building positive relationships., Oral and Written Communications, Attention to Detail, Computer and Data Entry, Data Systems, MS Office Suite, Excellent Rapport Building, Diverse Customer Base, Ability to Prioritize, Organize Work, Administrative Office Management, Event Preparation
Timeline
Caregiver - Self-employeed
11.2019 - 12.2024
Securities Ops Service Spec 1 - Robert Half/ Wells Fargo
12.2017 - 11.2019
Mid-Atlantic Office Assistant - National Automotive Charging/MOC
11.2016 - 12.2017
Administrative Staff Assistant - Henrico Division of Child Support Enforcement
12.2005 - 11.2016
Bryant and Stratton - Associate of Science, Business Administration
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