Angela Adam
West Seneca,NY
Summary
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Enthusiastic crew trainer eager to contribute to business success. Experience providing quality customer service work that exceeds organizational expectations. Unique focus on customer satisfaction, team productivity, and workplace efficiency.
Attentive individual offering 7+ years of experience as Counter Attendant. Committed to delivering great service and highly efficient in processing cash and credit card payments.
Motivated Counter Attendant with experience working in cafeterias and arena concessions. Flexible and hardworking with ability to multitask in busy, customer-focused environments.
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Friendly crew trainer with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic.
Punctual crew trainer delivering service with smile while remaining calm in busy food establishments. Consistently delivering top-notch service to create repeat customer base.
Overview
14
14
years of professional experience
Work History
Caregiver
Freedom Care/ Public Partnerships LLC
Buffalo, NY
03.2021 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored and documented vital signs to ensure health and safety of clients.
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained new caregivers on best practices for patient care and safety protocols.
- Coordinated transportation for clients to medical appointments and social events.
- Implemented engaging activities that promoted mental stimulation and social interaction.
- Provided emotional support to clients and families, fostering positive relationships.
- Conducted regular assessments to adapt care strategies based on client needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Crew Member
Burger King
Buffalo, NY
09.2018 - 02.2021
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Organized and restocked dry and refrigerated supplies to support operations and team productivity.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
Crew Trainer
McDonald's
Orchard Park, NY
09.2012 - 05.2019
- Instructed new team members on correct procedures for all areas of operations.
- Lent hands-on training services to maximize employee efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Estimated potential worker issues to produce detailed resource documentation.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Assembly Line Worker
Superior Glove Works
Cheektowaga, NY
06.2016 - 08.2016
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Used established assembly instructions to complete jobs.
- Built and packaged products to comply with multiple work orders and deadlines.
- Cleared line area of debris to present clean work area for next shift.
- Placed finished products in completed box in preparation for packing and distribution.
- Inspected final results and compared to production order to support quality assurance.
- Completed component assembly with minimal supervision to meet deadlines.
Lead Assembly Line
Gre
Cheektowaga, NY
11.2011 - 04.2012
- Lowered lead time resulting in faster order delivery and increased customer retention.
Education
High School Diploma -
Potter Career Center
West Seneca, NY09.2010
High School Diploma -
West Seneca West Senior High School
West Seneca, NY09.2010
Skills
Collaboration and Teamwork
Adaptability and Flexibility
Handling Complaints
Multitasking and Organization
Dependable and Cooperative
Compassionate and Empathetic
Reliable and on time
Respectful and Patient
Observant and great at Problem Solving
Food and Beverage Service
Cleaning and Sanitizing
Attention to Detail
Stocking and Replenishment
Packaging and Labeling
Serving and Bussing
Customer Service
Workstation Setup and Breakdown
Equipment Troubleshooting and Maintenance
Documentation and Recordkeeping
Verbal and Written Communication
Employee Training and Supervision
Coffee and Tea Service
Daily Food Preparation
Inventory Management
Cash Handling
Managing Orders and Deliveries
Customer Relations
Critical Thinking
Time Management and Prioritization
Stocking and Replenishing
Safe Food Handling
Resolving Complaints
Detail-Oriented
Decision Making
Inventory Rotation
Customer Needs Assessment
Back of House Management
Training and Motivation
Quality Control
Drive Thru Operations
Table and Dining Room Setup
Team Player
Quality Assessment
Conflict Resolution
Upselling Techniques
Coaching and Training
Front of House Management
SOME POS System Operation
SOME Microsoft Office
Timeline
Caregiver
Freedom Care/ Public Partnerships LLC
03.2021 - Current
Crew Member
Burger King
09.2018 - 02.2021
Assembly Line Worker
Superior Glove Works
06.2016 - 08.2016
Crew Trainer
McDonald's
09.2012 - 05.2019
Lead Assembly Line
Gre
11.2011 - 04.2012
High School Diploma -
Potter Career Center
High School Diploma -
West Seneca West Senior High School