Angela Adams
Oak Park,IL
Summary
Professional Key Account Representative with over 20 years of successful experience in marketing, specialty sales, training, management, access, and reimbursement. Recognized consistently for exceeding performance excellence and contributions to success in the medical sales industry. Strengths in relationship building and training at some of the top companies in the industry.
Overview
24
24
years of professional experience
Work History
Senior Key Accounts Manager
Phonak
Chicago , IL
02.2020 - Current
- Increased product sales through targeted marketing campaigns.
- Implemented effective pricing strategies that maximized profits while ensuring competitive rates for customers.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Utilized sales data and client feedback to improve organizational strategies.
- Maintained positive working relationships with retailers and representatives.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Tracked industry trends and competitor activity in order to stay ahead of the competition.
- Conducted regular meetings with customers to review progress against agreed objectives and goals.
- Provided training and mentorship support for junior staff members as required.
- Resolved customer complaints or disputes in a timely manner to maintain positive relationships.
- Formed and sustained strategic relationships with clients.
- Managed the performance of key accounts by monitoring KPIs such as revenue, margin, market share.
Provider Relations Marketing Specialist
Dialyze Direct
Chicago
02.2019 - 01.2020
- Fostered strong, positive relationships with Key Nephrologists by marketing, coordinating, facilitating, and leading partnership meetings and identifying on-site enrollment opportunities
- Initiated Nephrology training orientations to support ongoing education of 5-day dialysis vs.3-day dialysis
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting overall census by 37%.
Sales Implementation Manager
United Health Group, Optum
Chicago , Illinois
01.2018 - 02.2019
- Licensed Illinois Health and Life Insurance broker
- Maintained licensing contracts with vendors
- Created Medicare Advantage Plan implementation methodologies to control project costs and meet deadlines
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Researched and resolved barriers to successful system functionality, improving support and issue resolution
- Top Implementation Manager of 2016 award.
Field Sales Trainer/Oncology Account Executive
Quest Diagnostic
Chicago
11.2011 - 01.2018
- Trained and coached sales team members for role playing, procedures, and strategies for accomplishing goal attainment
- Partnered with IDN groups, GPO's, and other health centers in presenting Quest portfolio of diagnostic test
- Upselling new launches and existing accounts
- Ranked #2 in 2016 with 2.4 million dollars in annual growth sales
- Placed in-house phlebotomists
- Implemented, developed, and trained new representatives on market access strategy selling processes and procedures.
Nephrology Sales Representative
Amgen/Syneous
Chicago
02.2009 - 11.2011
- Increased Cold-called leads to Nephrologists by 48%
- Established book of business valued at $1.2 million
- Earned highest percentage award over previous year award in December 2010
- New Launches.
Oncology Sales Specialists
CVS/Damer And Cartwright Specialty Pharmacy
Chicago
03.2007 - 02.2009
- Coordinated and integrated health care resources for community-based programs
- Developed Cook County Hospital with coding and market access programming and education
- Increased sales volume by 53% in 2006
- Standardized specialty pharmacy access and services with Cancer Treatment Centers of America in Zion Illinois
- Increased overall book of business sales by 54%
- Buy and bill/coding
- Vendor new drug launches.
Nephrology Sales Specialists
Bone care International/Genzyme
St. Louis , MO
02.2005 - 03.2007
- Established 23% territory growth by working with sales leaders and using effective targeting of under-tapped regions
- Initiated and developed pre-launch educational training it's for pre-dialysis patients in academic hospitals and institutions to Nephrologists, nurses, and social workers
- Successfully negotiated contractual sales, buy and bill.
Primary Care Sales Representative
Pfizer Pharmaceutical Company
St. Louis , MO
02.2000 - 02.2005
- Top ranked in region for Viagra sales in Urology, 115% goal attainment
- Ranked #2 in overall sales in 2004
- Rookie of the year
- Developed and coordinated clinic triage strategy which included Lipitor that increased sales by 92%
- Developed and coordinated clinic triage strategy which included pharmacists/P and T committee members.
Education
Bachelor of Science - Public Health
Southern Illinois University
Skills
- Customer Service
- Client Coaching
- Public Speaking
- Sales Training/Development
- Buy/Bill
- Solutions Selling
- Access/reimbursement
- Contractual experience
- New Product Launches
- KPI Tracking
- Brand Building
- Competitive Analysis
- Marketing Analytics
- Sales Presentations
- Product Launches
- Business Development
Timeline
Senior Key Accounts Manager
Phonak
02.2020 - Current
Provider Relations Marketing Specialist
Dialyze Direct
02.2019 - 01.2020
Sales Implementation Manager
United Health Group, Optum
01.2018 - 02.2019
Field Sales Trainer/Oncology Account Executive
Quest Diagnostic
11.2011 - 01.2018
Nephrology Sales Representative
Amgen/Syneous
02.2009 - 11.2011
Oncology Sales Specialists
CVS/Damer And Cartwright Specialty Pharmacy
03.2007 - 02.2009
Nephrology Sales Specialists
Bone care International/Genzyme
02.2005 - 03.2007
Primary Care Sales Representative
Pfizer Pharmaceutical Company
02.2000 - 02.2005
Bachelor of Science - Public Health
Southern Illinois University
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