Summary
Overview
Work History
Education
Skills
Timeline
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Angela Adams

Angela Adams

Clarksville,TN

Summary

Experienced healthcare professional with a strong focus on patient advocacy and education. Highly organized and patient, able to efficiently coordinate busy offices while maintaining professionalism in stressful situations. Dedicated administrative professional skilled in communication and team building, with extensive knowledge of medical terminology and scheduling. Bringing 10 years of relevant work experience to your team.

Overview

6
6
years of professional experience

Work History

Patient Services Representative

DoctorsCare
05.2023 - 12.2024
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Increased efficiency of office operations through proper management of medical records and filing systems.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.

Patient Services Representative

Premier Medical Group
09.2020 - 08.2021
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Contributed to team efforts in achieving quality assurance benchmarks related to patient services processes.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.

Food Service Supervisor

Tennova Healthcare Clarksville
12.2018 - 04.2019
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Established and managed team schedules and shift assignments.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Created an inviting atmosphere by overseeing dining area layout changes or adjustments based on guest feedback or specific event requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Successfully kept within budgetary constraints while maintaining high-quality ingredients and presentation through strategic procurement practices.
  • Developed new menu items that catered to diverse clientele tastes while staying within budget constraints.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than 20 team members.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set and oversaw weekly and special event menu plans.

Education

Bachelor of Science - Healthcare Administration

Austin Peay State University
Clarksville, TN
05.2019

Skills

  • Insurance Verification
  • Patient Registration
  • Appointment Scheduling
  • Patient confidentiality
  • HIPAA Compliance
  • Customer Service
  • Medical Terminology
  • Regulatory Compliance
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • Patient check-in
  • Money Handling and payment processing
  • Relationship Building
  • Quality Assurance
  • Information Collection
  • EMR
  • Registration management
  • Statistical Data Management
  • Clerical and Filing Support

Timeline

Patient Services Representative

DoctorsCare
05.2023 - 12.2024

Patient Services Representative

Premier Medical Group
09.2020 - 08.2021

Food Service Supervisor

Tennova Healthcare Clarksville
12.2018 - 04.2019

Bachelor of Science - Healthcare Administration

Austin Peay State University

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Angela Adams