Angela Pope

Directly responsible for scheduling, timecards, payroll, and attendance management for 500+ employees over three different shifts as well issuing disciplinary actions when necessary. Perform daily labor adjustments and job upgrades based on department staffing needs and operational directives. Track attendance daily and provide staffing reports too operations and HR.

Forecast staffing requirements using production schedules, PTO calendars, call-out trends, and headcount data. Coordinate closely with operations to address coverage gaps, including facilitating early arrivals or extended shifts with employees.

Support employees with system access issues in Workday and STAMP, password resets, and general employment inquiries. Engage employees and supervisors in discussions about internal job opportunities, encouraging growth and advancement.

Resolve attendance discrepancies by reviewing schedule notes and attendance trackers. Issue proper documentation and collaborate with HR, accounting, and payroll to correct any internal errors.

• Oversee personal management, interviewing, hiring, training, mentoring/coaching and evaluating.
• Establish sales goals, manage budgets devise sales forecasts maximize sales and profits.
• Key contact with suppliers/vendors securing business agreements.
• Manage, Merchandise selection and stocking working directly with associates and vendors.
• Manage inventory tracking system, record deliveries and stock levels.
• Evaluate deliveries and product levels to improve inventory control procedures.
• Analyze daily reports and supply levels to anticipate inventory problems and shortages.
• Supervised workspaces and analyzed working conditions to make suggestions for improvements for enhanced food & workplace safety which allowed for an increase in employee understanding of food & workplace safety.
• Oversee the scheduling of 80-100 employees and ensured production & business needs are met.
• Assisted with payroll entry by verifying timecards.
• Maintained current knowledge of labor laws pertaining to overtime, meal breaks and minor employees.

• Excellent planning and organizational skills resulting in the optimum functioning of the department and the consistent achievement of customer service standards.
• Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of company goals.
• Maintained employee monthly scorecards to ensure all employees were meeting company expectations or if improvement was needed.
• Well-developed analytical and problem-solving skills with problem resolution based on sound, knowledgeable business judgment and experience.
• Effectively supervised day-to-day front-end operations.
• Responsible for opening/closing of the store, bank deposits, daily accounting paperwork for all POS systems and services.
• Managed and completed all new hire paperwork; served as the first point of contact for all new employees.
• Coordinated the onboarding process and worked on new hiring procedures to increase efficiency and reduce unnecessary expenses.