Angela Aguilera
Bakersfield,CA
Summary
Adept at transforming challenges into solutions, my tenure at Crothall Services Group honed my patient-focused care and complaint resolution skills. Expert in medical office administration and client relations, I consistently enhance operational efficiency and customer satisfaction. My background spans technical support to healthcare, underpinning a versatile skill set that drives results and exceeds employer expectations.
Experienced Customer Service Senior Advisor bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
Work History
In Home Service Provider
Kern County Aging & Adult Services
07.2023 - Current
Providing Care for Clients which include...
- Doctor appointments
- Daily medications
- Laundry
- Cleaning kitchen, Bathrooms, Bedrooms
- Paying Bills
- Cooking breakfast, lunch, Dinner, and in between sanacks
PSA (Patient Safety Assistant)
Crothall Services Group
12.2023 - 05.2024
Sit with patients....
- After a procedure
- Are in recovery
- Suicidal
- Behavioral
- confused
I was required to sit for 12 hours with patient and document their behavior, make sure they didn't fall or remove any medical equipment they were connected to. Also assisted nurses and CNA with whatever was needed.
Customer Service Supervisor
Conduent
10.2019 - 11.2022
- Senior Advisor Technical Support to help customers fix iPhones over the phone.
- Helped customers with apple id accounts
- Setup service for replacements
- Setup apple store appointments
Pricer / Processor
Habitat for Humanity
05.2018 - 11.2018
Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Priced and tagged products based on pricing guide to optimize sales volume.
- Sorted donations to determine value based on style, quality and condition in connection with original value.
Medical Assistant
Advanced Cardiology
11.2017 - 01.2018
This was my Externship..
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
VOCATIONAL DIPLOMA - Medical Assisting
UEI COLLEGE
Bakersfield, CA11.2017
High School Diploma -
C4LAcademy
UEI College06.2017
Skills
- Data Entry
- Complaint resolution
- Handling Escalations
- Issue Resolution
- Health and Safety Regulations
- Accident Prevention
- Client Relations
- Medical office administration
- Patient-focused care
- Inventory Sorting
- Project management abilities
Timeline
PSA (Patient Safety Assistant)
Crothall Services Group
12.2023 - 05.2024
In Home Service Provider
Kern County Aging & Adult Services
07.2023 - Current
Customer Service Supervisor
Conduent
10.2019 - 11.2022
Pricer / Processor
Habitat for Humanity
05.2018 - 11.2018
Medical Assistant
Advanced Cardiology
11.2017 - 01.2018
VOCATIONAL DIPLOMA - Medical Assisting
UEI COLLEGE
High School Diploma -
C4LAcademy
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