Angela Alderman
Ashburn,VA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
33
33
years of professional experience
Work History
Flight Attendant
United Airlines
Dulles, VA
10.1990 - 11.2023
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers in boarding and deplaning aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Bachelor of Arts - English And Philosophy
University of St. Thomas
Houston, TX08.2008
Skills
- Decision-Making
- Passenger Needs Assessment
- Crew Coordination
- Guest Services
- Leadership Qualities
- Workload Management
- First Aid
- Detail Oriented
- Strong Work Ethic
- Hospitality service expertise
- Team Leadership
- Food and beverage preparation
- Cultural Awareness
- Training and coaching
- Marketing
- Professional Appearance
- Administrative tasks
- Customer Service
- Public Speaking
- Regulatory Compliance
- Issue Resolution
- Quality Assurance
- Special Needs Assistance
- Relationship Management
- Reliability and punctuality
- Emergency Response
- Emergency Situations Management
- Emergency Care
- Food and Beverage Service
- Beverage Service
- Conflict Resolution
- Critical Thinking
- Flexible and Adaptable
- Self-Directed
- First Aid/CPR
Timeline
Flight Attendant
United Airlines
10.1990 - 11.2023
Bachelor of Arts - English And Philosophy
University of St. Thomas