Angela Alexander
Pittsburgh,USA
Summary
Experienced professional with over a decade of customer service and administrative experience, showcasing a strong grasp of organizational processes. Proficient in payroll management, billing, and efficiently handling customer inquiries. Demonstrated ability to collaborate effectively with cross-functional teams to achieve goals, reduce escalations, and enhance employee morale. Skilled in managing client inquiries, administrative tasks, and billing processes, as well as familiar with contracts and related documents. Recognized for delivering polished statements and professional business correspondence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Duquesne Light
01.2016 - 12.2024
- Collaborated with other departments as needed to ensure customer satisfaction and timely payments made on accounts
- Trained new agents on the latest customer service best practices, resulting in decrease in customer escalations
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
Payroll Specialist
Duquesne Light
04.2012 - 12.2015
- Reconciled payroll discrepancies and ensured all payroll data is accurate and up to date
- Managed payroll to ensure accurate and timely payment of salaries and benefits
- Processed payrolls for multiple entities, including weekly, bi-weekly, and monthly schedules
- Researched and resolved payroll discrepancies to ensure accuracy and Compliance with federal and state regulations
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Billing Specialist
Duquesne Light Company
03.2012 - 05.2015
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
Education
Diploma in General Studies -
Schenley High School
Pittsburgh, Pennsylvania06.2004
Skills
- Telephone Etiquette
- Customer Relationship Management (CRM)
- Excellent written and oral communication
- De-Escalation Techniques
- Claims Processing
- Time Tracking and Payroll Administration
- Payroll Preparation and Processing
- Payroll Auditing
- Invoice Processing
Certification
- 75 hr real estate salesperson certificate
- Passed CAST test for administration
Timeline
Customer Service Specialist
Duquesne Light
01.2016 - 12.2024
Payroll Specialist
Duquesne Light
04.2012 - 12.2015
Billing Specialist
Duquesne Light Company
03.2012 - 05.2015
Diploma in General Studies -
Schenley High School
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