Angela Alexander

• Provide excellent customer service to all parties encountered while on duty, including assisting with directions and general business information.
• Control access for patrons, visitors, or vendors as required.
• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment.
• Maintain clear, accurate logs pertaining to people or property, including packages.
• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management.
• Other duties as assigned.

• Monitored access control systems, CCTV footage, and alarm systems.
• Conducted security assessments and identified areas of vulnerability.
• Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
• Provided training for new security personnel on safety protocols and emergency response plans.
• Investigated suspicious activity and reported findings to the appropriate authorities as needed.
• Developed detailed reports on incidents and submitted them to management for review.
• Resolved conflicts between staff members in a timely manner while adhering to company policy.
• Provided guidance and support to team members in order to maintain morale.

• Monitored security operations to ensure compliance with established procedures and standards.
• Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
• Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
• Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
• Recorded required data for incident reports and files.
• Supervised property entrances and exits and monitored employee safety.
• Led security team and contributed to on-call shifts.
• Liaised with management to communicate security concerns and provide updates.
• Upheld strict confidentiality regarding sensitive information and security measures.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.

• Assisted with 100+ calls daily
• Reviewed and waived varies overdraft and other miscellaneous fees
• Assisted customers with online banking and bill payment inquiries
• Reviewed customers accounts, and helped dispute unauthorized transactions.