ANGELA ALICO
Orchard Park,NY
Summary
With over 27 years of experience in both business and academia, I specialize in organizational innovation and training, transforming efficiency, client engagement, and growth. My expertise spans CRM systems, operations management, and business analysis. I’m passionate about leveraging individual talents and fostering cross-functional collaboration to deliver tailored training programs and data-driven solutions. As a decisive professional with a personable style, I excel in developing site-based and online training programs, maximizing productivity, and cultivating collaborative environments. Let's turn challenges into triumphs and elevate your organization to new heights!
Overview
25
25
years of professional experience
5
5
Certification
Work History
Founder
B. Audacious Coaching
Orchard Park, New York
04.2024 - Current
- Ignite potential with expertise in coaching across various domains.
- Bring energy and creativity to every project, tailoring strategies to client goals.
- Inspire and motivate using innovative methods and effective knowledge transfer.
- Foster a culture of learning and development to overcome obstacles and achieve success.
Organizational Innovation and Talent Acquisition Consultant
Taylor Hayes Inc.
Grand Island, United States
01.2018 - 10.2023
- Implemented CRM systems and strategic sales leadership, driving substantial growth in client acquisition, retention, and team efficiency.
- Spearheaded digital transformation by unifying website, social media, and eCommerce platforms, enhancing brand representation and online visibility.
- Fostered cross-functional collaboration and developed training programs, optimizing operational processes and elevating team competencies.
- Orchestrated strategic partnerships and talent acquisition, advancing product development, market presence, and team capabilities.
Adjunct Professor
Roberts Wesleyan College
Rochester, United States
01.2008 - 01.2020
- Implemented diverse instructional strategies and assessment methods, adapting to individual student needs and tracking performance.
- Facilitated active learning through discussions, group activities, and projects, creating a collaborative and innovative learning environment.
- Developed relationships with local businesses for experiential learning opportunities and maintained office hours for educational support.
- Engaged in continuous professional development to enhance teaching excellence and subject matter expertise.
Chief Innovation Officer
Devot Ltd.
01.2008 - 01.2018
- Conducted market research, assessing customer needs, competitor activities, and industry trends.
- Built relationships with venture capital firms, universities, and technology incubators to leverage AI and machine learning expertise.
- Oversaw technological improvements, reducing waste, and eliminating business bottlenecks.
- Hired, trained, and mentored staff, maximizing productivity, and optimizing the supply chain for cost reduction and improved distribution.
Systems Administrator
Al Sigl Community of Agencies Foundation
01.2009 - 01.2012
- Manage the Talisma Fundraising donor database, including troubleshooting, generating reports, training users, and maintaining documentation.
- Contribute to Foundation Team goals by suggesting targeted list criteria, updating donor profiles, tracking donor touchpoints, and preparing financial reports.
- Vet software alternatives, provide event support, enhance donor retention, and update website content.
- Track donor touchpoints and prepare Financial Reports comparing funds raised to annual goals and the previous fiscal year.
- Vet software alternatives, and provide frontline event support.
- Contribute to donor retention, and serve as a backup for website updates.
Assistant Director of Academic Support and Training
01.2000 - 01.2009
- Provided academic support and developed course materials, enhancing student success through innovative educational technology and instructional design.
- Planned and delivered training sessions, driving faculty, staff, and student development while continuously improving teaching effectiveness.
- Conducted data analysis and usability tests, optimizing instructional design processes and identifying areas for improvement.
- Developed multimedia elements and assisted faculty in transitioning to blended or online formats, increasing course comprehension and engagement.
Business Analyst/Customer Service Specialist
Center Information Services
01.2009
- Customer Interaction: Address inquiries and complaints via phone, email, and live chat; identify customer needs, and suggest relevant products or services.
- Data Analysis and Reporting: Collect and analyze customer feedback, generate reports and dashboards, and identify service process improvements.
- Business Impact: Collaborate with cross-functional teams to implement data-driven improvements, and develop customer experience initiatives.
- Continuous Improvement: Track and evaluate the effectiveness of changes, adjusting strategies as needed to enhance the customer experience.
Education
ABD - Leadership and Organizational Change
Walden University
Minneapolis, MN02.2025
MASTER OF SCIENCE - Strategic Leadership
Roberts Wesleyan College
Rochester, NYBACHELOR OF SCIENCE - GRAPHIC DESIGN
Roberts Wesleyan College
Rochester, NYSkills
- Training program creation
- Knowledge transfer strategies
- Learning style adaptation
- CRM/LMS platform knowledge
- Leadership training
- Operations management
- Project management
- Technology implementation
- Systems implementation
- Microsoft Teams, Zoom
- Social media platform administration
Languages
English, Native
Additional Information - Board Leadership
- True North LTD, Board Member, Finance and Holding Company, Former
- Spencerport Junior Baseball League, Communication Coordinator, Former
- Sinanzi Sepo Project Africa, Media outreach/Former
- The Ark Solution, Board Chair, Community Protection Organization, ex-officio
Certification
- Non-Profit Leadership Certificate
- Life Coaching Certified
- Performance Coaching Certified
- Identity Coaching Certified
- Financial Coach Certified
References
References available upon request.
Timeline
Founder
B. Audacious Coaching
04.2024 - Current
Organizational Innovation and Talent Acquisition Consultant
Taylor Hayes Inc.
01.2018 - 10.2023
Systems Administrator
Al Sigl Community of Agencies Foundation
01.2009 - 01.2012
Business Analyst/Customer Service Specialist
Center Information Services
01.2009
Chief Innovation Officer
Devot Ltd.
01.2008 - 01.2018
Adjunct Professor
Roberts Wesleyan College
01.2008 - 01.2020
Assistant Director of Academic Support and Training
01.2000 - 01.2009
ABD - Leadership and Organizational Change
Walden University
MASTER OF SCIENCE - Strategic Leadership
Roberts Wesleyan College
BACHELOR OF SCIENCE - GRAPHIC DESIGN
Roberts Wesleyan College
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