Angela Allen
Pikeville,NC
Summary
With a proven track record at Virginia Mason Medical Center, I excel in schedule coordination and problem-solving, enhancing operational efficiency by 30%. My expertise in Microsoft Office Suite and active listening fosters strong client relations and streamlined administrative processes, showcasing my ability to lead with confidence and achieve significant outcomes.
Overview
17
17
years of professional experience
Work History
Household Manager
Erin Sahul
01.2016 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 14 members.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Scheduled appointments for medical, dental, and self-care needs.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
- Planned youth activities to foster intellectual and emotional development.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Supervised other domestic staff members effectively while fostering a cooperative workplace culture focused on shared goals.
Administrative Assistant
Vimly (formerly BSI)
04.2014 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Patient Access Specialist
Virginia Mason Medical Center
12.2010 - 05.2012
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Engaged with patients to provide critical information.
- Filled in for the Unit Secretary position.
Benefit Specialist
WellsFargo Insurance Services
04.2007 - 06.2010
- Improved employee understanding of benefit offerings through informative presentations and workshops.
- Provided ongoing support during mergers and acquisitions including integration of new benefit plans into existing systems.
- Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
- Counseled employees experiencing life events, guiding them through the necessary steps to update their benefit elections accordingly.
- Conducted annual open enrollment sessions, providing clear guidance to employees on plan changes and updates.
- Managed relationships with insurance carriers, ensuring prompt resolution of claims and issues.
- Advised employees on their eligibility for various benefit programs, assisting them in making informed decisions.
- Ensured full compliance with government regulations such as HIPAA, FMLA, COBRA by following proper protocols.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Education
High School Diploma -
Snohomish High School
Snohomish, WA06.1994
Skills
- Transportation Arrangements
- Schedule Coordination
- Budget Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Administrative Support
- Microsoft Office Suite
- Prioritization
- Clerical Support
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Client Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Household Manager
Erin Sahul
01.2016 - Current
Administrative Assistant
Vimly (formerly BSI)
04.2014 - 05.2015
Patient Access Specialist
Virginia Mason Medical Center
12.2010 - 05.2012
Benefit Specialist
WellsFargo Insurance Services
04.2007 - 06.2010
High School Diploma -
Snohomish High School