Angela Allen
Houston,TX
Summary
Proven Administrative and Executive Assistant with a track record of enhancing office operations and team efficiency at the University of Houston and Hope Church St. Louis. Expert in Microsoft Office Suite and adept at fostering professional relationships, Significantly improved staff morale and streamlined administrative processes. Skilled in project management and event coordination, Consistently deliver results beyond expectations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
University of Houston
06.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Executive Assistant
Hope Church St. Louis
04.2003 - 06.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
No Degree -
Microsoft Excel Certification
Houston, TX12.2024
Bachelor of Arts - Psychology
Wichita State University
Wichita, KS05.1982
Skills
- Customer Service
- Office Administration
- Administrative Support
- Microsoft Outlook
- Customer and client relations
- Microsoft Office Suite
- Office Management
- Professional Communication
- Calendar Management
- Invoice Processing
- Event Coordination
- Meeting Arrangements
- Account Management
- Staff Management
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
University of Houston
06.2013 - Current
Executive Assistant
Hope Church St. Louis
04.2003 - 06.2012
No Degree -
Microsoft Excel Certification
Bachelor of Arts - Psychology
Wichita State University