Angela Allen
Amarillo
Summary
Results-driven professional with extensive experience in eligibility processes, supervision, and team training. Proficient in Microsoft Office and insurance regulations, with strong communication and time management skills. Seeking to leverage these abilities as an Eligibility Administrator to enhance operational efficiency and support organizational goals.
Overview
19
19
years of professional experience
Work History
Billing and Eligibility Specialist
90 Degree Benefits
06.2025 - Current
- Responsible for maintaining the eligibility for 27 clients. This entails entering new enrollments, changes or terminations. This comes from eligibility files, website portal and processed manually via email. I also process all the monthly billing for these clients plus 19 additional clients.
- Process annual renewal updates for 46 clients.
- Build new clients,
- Responsible for entering enrollment data into the COBRAPoint portal to generate Initial COBRA Notices.
- Auditing billing statements for accuracy.
- Communication with my team and other departments to ensure timelines are met.
Eligibility Manager
Insurance Management Services
06.2024 - 03.2025
- Managed 2 teams, totaling 15 employees
- Coordinated with other departments within the organization to ensure effective communication about changes in policies or procedures.
- Interviewing/ hiring
- Managed that processes are being followed.
Eligibility Supervisor
Insurance Management Services
05.2014 - 05.2024
- As of March 2025;position change back to Eligibility Supervisor
- All the duties I performed as an Eligibility Administrator in addition to the below,
- Train new hires to be an Eligibility Administrator.
- Supervise that all processes are being followed.
- Supervise that all deadlines are being met.
- Supervise that all emails coming into the department are answered correctly and timely by fellow co-workers.
- Responsible for approving weekly time cards.
- Responsible to taking call ins from other Eligibility employees.
- Responsible for setting up new groups.
Eligibility Administrator
Insurance Management Services
07.2007 - 05.2014
- Processed invoices accurately and efficiently.
- Managed detailed filing system for organizing client records.
- Processed annual renewals for my block of business.
- Processed enrollment forms from clients accurately.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
HIPAA Administrator
Insurance Management Services
03.2007 - 07.2007
- Provided technical assistance to staff on complex issues related to eligibility determination.
- Monitored case files for timely completion of required paperwork and documents.
- Maintained accurate records of all eligibility determinations and related activities.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Maintained confidential records in accordance with company policy and legal requirements.
Education
Certificate of Completion - Medical Administration
Academy of Professional Careers
Amarillo12.2006
Skills
- Time Management
- Effective communication skills
- Effectively reviews Plan Docs/ paperwork
- Microsoft office
- Data entry
- Verbal communication
- Knowledgeable in GBAS and WLT claims paying systems
- Knowledgeable in Insurance Regulations such as COBRA, FSA, FMLA, Special Enrollment
- Excel spreadsheets
Timeline
Billing and Eligibility Specialist
90 Degree Benefits
06.2025 - Current
Eligibility Manager
Insurance Management Services
06.2024 - 03.2025
Eligibility Supervisor
Insurance Management Services
05.2014 - 05.2024
Eligibility Administrator
Insurance Management Services
07.2007 - 05.2014
HIPAA Administrator
Insurance Management Services
03.2007 - 07.2007
Certificate of Completion - Medical Administration
Academy of Professional Careers