Angela Allgaier
Beaver Meadows,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Clerical Assistant
Carbon County Assistance Office
01.2022 - Current
- Greets and Tracks public coming into office
- Answers general questions regarding SNAP and Medical benefits and refer client to their assigned case worker for more in depth questions
- Process applications into CIS software system as established by office policy and procedures
- Process and scans incoming and outgoing mail, faxes, etc. and scans into client's case record
- Issues Electronic Benefits Transaction Cards (EBT) as directed in accordance to office policy
- Maintains a working knowledge of the job duties and assignments
- Performs other duties as assigned in a timely manner
- Interacts constantly with employees, clients, and management through the day to help the public process expedited SNAP applications timely
Claims Coordinator
DBI Services
06.2019 - 10.2021
- Monitored and tracked 50 plus worker's compensation claims weekly
- Enters claims into the computer handling system
- Set up medical treatment for injured employees and maintain contact with injured employees for follow-up medical appointments
- Organized medical documents and billing invoices of injured employees into files
- Prepared documents for legal review
- Assists Department of Risk Management with Auto Claims, General Liability and pollution claims
- Admitted Director of Risk with other tasks as needed
Administrative Assistant
Law Office Of Michael Beltrami
10.2017 - 05.2019
- Scheduled and confirmed over 50 plus client's appointments weekly
- Processed and distributed over 50 billing invoices to client's weekly
- Organized and maintained client correspondences and legal documents into case file
- Communicated with client's via phone, e-mail, and in person to answer general questions and obtain payments on accounts
- Entered new client file and matter into Clio management Software system
Call Center Interviewer
Unemployment Compensation Service Center
01.2009 - 03.2016
- Conducted interviews with claimants by telephone
- Entered date into computer to build UC claims
- Identify any issues affecting eligibility of claimants for benefits
- Maintained a goal of 95% accuracy per call during interview process
- Maintained average monthly handling time that did not exceed 60 minutes per telephone transaction
- Contacted claimants, employers, and agent offices to ensure all necessary date is provided to expedited the claims process
- Refereed claimants to PA Career Link for employment assistance
- Achieved high-quality service standards by adhering to company policies and procedures.
- Correctly identified all issues and took appropriate action
- Trained new employees
Education
Associate of Arts - Criminal Justice
Luzerne County Community College
Nanticoke, PA06.2018
Skills
- Excellent communicator, ability to multi task, problem solve and provide the utmost customer service
- Accurately and completes work assignments with in established time frame
- Works well in a team environment
- Demonstrates a positive attitude in the work place by accepting job assignments
- Proficient in microsoft, google software and general office equipment
- Dependable and reliable to work hard and smart
Accomplishments
Employee achievement recognition in 2016 and 2017 from the Unemployment Service Center for answering over 300 calls in a week.
Timeline
Clerical Assistant
Carbon County Assistance Office
01.2022 - Current
Claims Coordinator
DBI Services
06.2019 - 10.2021
Administrative Assistant
Law Office Of Michael Beltrami
10.2017 - 05.2019
Call Center Interviewer
Unemployment Compensation Service Center
01.2009 - 03.2016
Associate of Arts - Criminal Justice
Luzerne County Community College
Similar Profiles
Lisa SladeLisa Slade
Clerical Supervisor at McKean County Assistance OfficeClerical Supervisor at McKean County Assistance Office
Michelle HarrisMichelle Harris
Clerical Assistant 2 at County Assistance OfficeClerical Assistant 2 at County Assistance Office
Bret ShafferBret Shaffer
IT Systems Analyst at Morris County Office of Temporary AssistanceIT Systems Analyst at Morris County Office of Temporary Assistance