ANGELA ALLISON
Phoenix,AZ
Summary
Seasoned Assistant Restaurant Manager with a proven track record at Sheraton Downtown Phoenix, showcasing exceptional leadership and creativity. Proficient in mentoring staff to surpass customer expectations while improving their performance, and adeptly managed restaurant promotions. Skilled in budgeting and financial management, while creatively adapting to dynamic environments. Achievements include significantly enhancing guest satisfaction, team efficiency, and team-building events.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Sheraton Downtown Phoenix
Phoenix, USA
04.2023 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints in a timely manner.
- Analyzed customer feedback to identify trends and areas for improvement.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Counseled and trained restaurant staff to maintain compliance standards and performance requirements.
- Interviewed and hired new employees, offering their great personalities, fantastic restaurant experience and desire to work hard.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced detailed documentation to outline potential worker issues.
- Proficient in scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained entire look of restaurant, keeping it clean and inviting at all times as we are a Blue Domino Hotel.
Server Assistant/Food Runner/Bar Back
JW Marriott Desert Ridge
Phoenix, USA
07.2022 - 04.2023
- Performing above and beyond guest service.
- Creating ease for the servers and bartenders to ensure they are supported.
- Keeping track of inventory and restocking as needed.
- Organizing the workstation and following health guidelines.
- Anticipating the needs of the bartenders, servers, and guests, and quickly fulfilling those needs.
- Learning cocktail recipes, food menus, and pour measurements.
- Utilizing all knowledge of the menu to help assist bartenders and servers in creating an above-and-beyond experience for the guests.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Stocked displays with new and transferred merchandise.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Followed health code standards while handling food and beverage items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted in training new server assistants on job responsibilities and procedures.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Resolved customer complaints swiftly and professionally when needed.
Banquet Server/Shift Leader
Hospitality By Bernard
The Los Angeles Country Club, USA
08.2017 - 12.2021
- Performing excellent leadership skills at the Los Angeles Country Club's high-end events.
- Accommodating all of the guests' and members' needs.
- Accurately taking food and beverage orders.
- Utilizing oval trays and tray jacks properly.
- Setting up and breaking down banquet equipment.
- Effectively communicating to the team what the expectations are for the shift.
- Supervising those who are new to the property.
- Coach the new hires on how to carry out tasks that are in correlation with the Country Club's standards.
- Holding myself and my team accountable to ensure the club's standards are met at all times.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with chefs regarding any special requests from guests.
- Used clear communication to relay food and drink orders to kitchen staff.
- Greeted guests upon arrival and provided assistance throughout all events.
Education
College of DuPage
Chicago, ILSkills
- Budgeting and financial management
- Performance improvement and evaluations
- Restaurant promotion management
- Staff training and development
- Scheduling and labor control
- Customer assistance
- Wine and beverage service
- Banquet setup and breakdown
- Discernment
- Adaptability
- Quick thinking
Timeline
Assistant Restaurant Manager
Sheraton Downtown Phoenix
04.2023 - Current
Server Assistant/Food Runner/Bar Back
JW Marriott Desert Ridge
07.2022 - 04.2023
Banquet Server/Shift Leader
Hospitality By Bernard
08.2017 - 12.2021
College of DuPage
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