Angela Almas
Clarksville,MI
Summary
Hardworking individual with excellent customer service, multitasking, and time management abilities. Devoted to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
30
30
years of professional experience
Work History
Paraprofessional/Behavior Specialist
Lakewood Public Schools
Lake Odessa, MI
09.2013 - 08.2024
- Created and maintained positive relationships with students, parents, and colleagues.
- Assisted teachers with creating, planning and preparing lessons for students.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Organized field trips and other school activities as requested by teachers or administrators.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Attended professional development workshops related to job responsibilities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Service Coordinator
Michigan CAT
Grand Rapids, MI
04.1994 - 01.2003
- Coordinated service schedules and appointments with customers and shop operations
- Liaison with customers to assure services were completed as expected.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Developed strategies for improving customer experience with the organization's services.
- Created detailed reports on quality assurance metrics related to service delivery.
- Compiled information on competitor services and pricing structures, as needed.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Prepared monthly reports summarizing current service activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Caledonia High School
Caledonia, MI01-1994
Skills
- Special Education Support
- Educational assistance
- Crisis Intervention
- Small Group Instruction
- Computer Skills
- Classroom Technology
- Small Group and Individual Assistance
- Behavior Management
- Reporting Requirements
- Verbal and Written Communication
- Activity Planning
- Behavior improvements
- Organization and Prioritization
- Interdisciplinary Team Collaboration
- Helping Students with Special Needs
- Notetaking and documentation
- Detail orientation
- Customer expectation management
Timeline
Paraprofessional/Behavior Specialist
Lakewood Public Schools
09.2013 - 08.2024
Service Coordinator
Michigan CAT
04.1994 - 01.2003
Caledonia High School
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