Angela Alvarado
Montgomery,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Two Brothers Restaurant
07.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Intern
Fehr Graham
06.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Food Runner
Panera Bread
07.2021 - 01.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
Education
Bachelor of Accountancy - Accounting
Aurora University
Aurora, IL05.2027
High School Diploma -
West Aurora High School
Aurora, IL05.2023
Skills
- GuestBridge Reserve
- Customer Preferences
- Table Setting Knowledge
- Active Listening and Communication
- Bussing Experience
- Availability Record Keeping
- Monetary Transactions
- Safe Work Practices
- Report Exceptions
- Bedside Manner
- Records Administration
- Employee Timesheet Processing
- Table Layout
- Beverage Making and Delivery
- Credit Card Transaction Processing
Timeline
Hostess
Two Brothers Restaurant
07.2022 - Current
Intern
Fehr Graham
06.2022 - 08.2022
Food Runner
Panera Bread
07.2021 - 01.2022
Bachelor of Accountancy - Accounting
Aurora University
High School Diploma -
West Aurora High School