Angela Alvarez
Big Bear Lake,CA
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
WorldMark by Wyndham
09.2024 - Current
- Greeted and assisted guests with check-in and check-out processes, enhancing overall guest experience.
- Managed reservations using property management system, ensuring accuracy and efficiency in bookings.
- Handled guest inquiries and resolved issues promptly, maintaining high satisfaction levels.
- Coordinated room assignments based on guest preferences, optimizing occupancy rates.
- Processed payments and maintained accurate financial records for daily transactions.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Provided information on local attractions and services to enhance guest engagement during stays.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Retail Sales Associate
Del Lago's Boutique
07.2022 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Big Bear High School
Big Bear Lake, CASkills
- Customer service
- Office organization
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Fluent Spanish speaker
Timeline
Front Desk Agent
WorldMark by Wyndham
09.2024 - Current
Retail Sales Associate
Del Lago's Boutique
07.2022 - 02.2024
High School Diploma -
Big Bear High School