Angela Amaya
Product Manager
Austin,TX
Summary
Fun, resourceful, organized leader with proven success in delivering solutions that build trust. As an engineer by training I have a knack for analysis and systems; with over 5 years of product management and project management roles in the finance sector. Proven track record of leading cross functional teams with a zeal for enhancing systems and aligning technical solutions with business objectives. Strong communicator with a passion for client success through innovation and continuous learning.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Accomplishments
- Lead organization wide implementation of Abrigo, including system configuration and end-user training.
- Increased the efficiency of loan closing process by 25% time through analysis and implementation of new data capture process
- Managed collection, retention, and analysis of organization wide data entry and reporting into CRM database
- Managed training and onboarding of new data capture process
- Managed migration process from Microsoft Exchange to Microsoft 365 environment
- Promoted to technical liaison within 1 month of Education Specialist role
Skills
Product management
Data management
Project management
Change management
Adult instruction
Troubleshooting
Process improvement
Adept writer
Stakeholder management
Systems administration
Abrigo
Tableau
AWS
Microsoft 365 administration
SharePoint administration
Microsoft Dynamics
Microsoft Active Directory
Salesforce administration
Zultys MX administration
Asana
MS Office Suite
Excel wiz
Google suite
Wordpress
Work History
Systems & Data Manager
PeopleFund
Austin, TX
1 2019 - 08.2024
- As the technical member of the Operations team I became an expert in our systems and processes; troubleshooting issues within the systems and equipment to ensure team members had the knowledge and tools needed to serve clients
- I utilized my technical expertise and user experience perspective to identify and implement enhancements and efficiencies to our Abrigo instance, loan administration system, and SharePoint instance
- As the IT liaison I also managed and negotiated our vendor contracts to keep our costs low and within budget
- Developed subject-matter expertise in credit and portfolio management systems, with an eye on how these systems impacted organization wide processes to help create efficiencies to improve the client experience
- Coordinated and conducted cross-functional research sessions to gather and implement product improvement feedback
- Subject matter expert for Abrigo, Nortridge, MMS, and Microsoft Office, and provided technical support for troubleshooting as needed, ensuring superior customer service
- Additionally, built out a SharePoint site to house documentation for frequently asked questions
- Developed subject matter expertise in building reports for data management and reporting
- Lead and managed Tableau and data warehouse implementation to build departmental and organization-wide KPI dashboards.
Education Specialist: Program & Impact Measurement
PeopleFund
Austin, TX
01.2017 - 01.2019
- As an education specialist I honed my inner data nerd and advocated for PeopleFund’s clients and their experience in our educational program through developing reports that indicate our community impact
- I ensured that our database stayed in pristine condition through extensive education of our staff on new processes and meticulously ensured clean data went into our system
- I also manage tracking data and analysis of educational enrollment, program completion, and conversions
- Additionally, I helped our clients succeed through continual analysis and collaboration with internal teams to create efficiencies; managing the change in process by constant communication, creating SOPs and leading internal training of these new processes
- Developed subject matter expertise in our main loan origination system to build out reports showing impact for our donors and grants
- Implemented organization-wide process, including leading departmental trainings and building standard operating procedures for entering pivotal data into our loan origination system for quarterly grant reporting
- Managed post-loan program initiative to analyze client data and coordinated cross-departmental collaboration when additional client support was needed.
Administrative Coordinator
Mission Capital
Austin, TX
01.2011 - 01.2016
- As the first friendly face of a small nonprofit organization, I balanced priorities in a fast-paced environment, listening carefully to provide the best solutions for both internal team requests, and external client requests with timeliness and accuracy
- Within my first 6 months I earned the title of tech support as I utilized my analytical and research skills to problem solve for our internal computer issues
- As part of the operations team, I helped over 500 member organizations take advantage of their member benefits and internally helped retain these members through accurate customer data management as a Salesforce Administrator
- Additionally, I helped continually improve internal processes, creating easy to follow documentation for internal team members
- Fostered relationships through administration of data for over 500 member organizations and 100 partners
- Retained over 500 members through accurate delivery and coordination of member benefits
- Managed and migrated organization’s cloud server from JungleDisk to Office365, including giving internal trainings and creating process documentation
- Became the trusted go-to of internal technical requests, pc troubleshooting, and software administration.
Education
Graduate Certificate in Data Science and Business Analytics -
McCombs Business School - University of Texas
04.2024 - Current
Graduate Certificate in Nonprofit Management -
Bush School of Government & Public Service – Texas A&M University
Bachelor of Science - Industrial Distribution
Texas A&M University
08.2004 - 12.2008
Websites
Extracurricular Activities
When I’m not working you can typically find me running along the Lady Bird Lake Trail while listening to a podcast, exploring new coffee shops around Austin, or planning my next travel excursion with friends.