Angela Anderson
Wesy Valley ,Utah
Summary
Dynamic Assistant Deli Manager with a proven track record at Smiths Food and Drug, enhancing customer satisfaction and increasing sales through expert merchandising and superior food safety compliance. Skilled in inventory management and employee supervision, I excel in fostering teamwork and collaboration, achieving a notable sales increase.
Overview
29
29
years of professional experience
Work History
Asistant Deli Manager
Smiths Food And Drug
06.2023 - Current
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Streamlined deli operations by implementing efficient inventory management processes.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Increased sales Number% through suggestive selling of promotional items.
- Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
- Inventoried food products and associated materials on weekly basis.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Observed quality assurance standards to optimize freshness of deli products.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bakery Clerk/ Cashier
WinCo Foods
06.2022 - 06.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Fresh Food Manager
Maverik Adventure's First Stop
03.2006 - 03.2022
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of Number department team members.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
General Manager
Pizza Hut
04.1995 - 02.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Education
Diploma - General
Granite Alternstive School
4700s Redwood Rd06.1983
Skills
- Customer Service
- Communication abilities
- Customer Engagement
- Food Preparation
- Employee Supervision
- Food Safety Compliance
- Task Delegation
- Inventory Management
- Scheduling Coordination
- Waste Reduction
- Product Rotation
- Supply Ordering
- Employee Coaching
- Staff Training
- Cost controls
- Ordering Supplies
- Cost Reductions
- Teamwork and Collaboration
- Problem-Solving
- Reliable and Responsible
- Time Management
- Multitasking
Timeline
Asistant Deli Manager
Smiths Food And Drug
06.2023 - Current
Bakery Clerk/ Cashier
WinCo Foods
06.2022 - 06.2023
Fresh Food Manager
Maverik Adventure's First Stop
03.2006 - 03.2022
General Manager
Pizza Hut
04.1995 - 02.2006
Diploma - General
Granite Alternstive School