- Strategy Games
- Personal Development and Self-Improvement
Angela Anderson
Alpena,MI
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Professional banker with strong background in financial services and customer relationship management. Proven ability to deliver high-impact results through effective team collaboration and adaptive problem-solving. Expertise in client consultations, account management, and risk assessment. Reliable, flexible, and focused on achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Branch Banker
PNC Bank
01.2025 - Current
- Maintained strict adherence to internal audit protocols ensuring full compliance in all aspects of branch operations including security measures related to vault access controls and dual control procedures.
- Developed new business opportunities through participation in community events, networking, and referrals from satisfied customers.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Investigated and resolved account issues by offering applicable options to customers.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Bank Teller
PNC Bank
06.2021 - 01.2025
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with setting up or closing accounts,
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
Cosmetic Counter Manager
Stage Stores
07.2012 - 01.2019
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Peebles store.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Assistant Manager
Dollar Tree
07.2009 - 07.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Alpena High School
Alpena, MI06.2021
Skills
- Relationship building and management
- Compliance, banking laws and regulations
- Sales Goals
- Customer relationship development
- Retirement planning
- Banking software navigation
- Multitasking
- Critical thinking
- Problem-solving aptitude
- Risk management
Interests
Timeline
Branch Banker
PNC Bank
01.2025 - Current
Bank Teller
PNC Bank
06.2021 - 01.2025
Cosmetic Counter Manager
Stage Stores
07.2012 - 01.2019
Assistant Manager
Dollar Tree
07.2009 - 07.2012
High School Diploma -
Alpena High School
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