Angela Andolina

• Leads and executes the initial and continued technical and tactical training of theft resolution and shrink reduction skills for all assigned TJX U.S. Loss Prevention Associates.
• Works in partnership with key stakeholders across multiple banners and validate Loss Prevention Associates learning skill sets to meet and/or exceed theft resolution goals and minimize liability exposures.
• Ensures the safety of all internal and external customers and the protection of the Company brand through the administration of training.
• Exhibits and models sound judgment in my decision-making.

Executes the daily tasks required for Store Loss Prevention and safety programs.

Maintains strong partnerships with Store Management.

Communicates with store Associates on damage
and shrink initiatives. Identifies and resolves internal and external theft.

Responsible for ensuring all customers (internal and external) receive a highly satisfied experience.

Supervise the Front End; ensuring the education and execution of the proper customer engagement ringing sequence and the promotion of the TJX Rewards Program

Role model and mentor Associates on delivering a
personalized customer experience while promoting
all loyalty programs.

Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our culture and maintaining a clean and organized store
environment.

Adheres to all operational, merchandise, and loss prevention standards.

Cross-trained to work in multiple areas of the store in order to support the needs of the business