Angela Andrade
Salem,OR
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
26
26
years of professional experience
Work History
Server
Elmer's
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Landry's Claim Jumper
01.2023 - 04.2024
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Established rapport with guests, fostering loyalty and return visits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Office Manager
Princess Farms
05.2018 - 01.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Server
Disneyland Resort Hotels
06.1998 - 01.2021
- Hired by Disney Resort three times, during renovations/ construction of Downtown Disney
- Locations Neon Cactus, Lost Bar and ESPN Zone
- Employment dates 1998 thru 2001
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Field Accountant
PCL Industrial Services
10.2006 - 03.2017
- Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
- Responded promptly to inquiries from customers regarding issues related to field operations via phone or email
- Monitored expenses associated with various projects ensuring that costs remained within budget limits.
- Maintained accurate records of all activities in order to track progress and ensure compliance with regulations.
- Supported project management teams by tracking progress on tasks assigned to field personnel.
- Prepared work orders for client review.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Server / Cocktail Server
Hawiian Gardens Casino
01.1999 - 01.2000
- Employeed by Casino twice between Disneyland Resort
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
Education
Associate of Arts - Paralegal Studies
Platt College
06-2004
Skills
- Exceptional customer service
- Strong Work Ethic
- Table Bussing
- Beverage Preparation
- Effective customer upselling
- High Energy and Stamina
- Reliable and Responsible
- Cash Handling
- Guest Engagement
- Suggestive Selling
Timeline
Server
Elmer's
06.2024 - Current
Server
Landry's Claim Jumper
01.2023 - 04.2024
Office Manager
Princess Farms
05.2018 - 01.2023
Field Accountant
PCL Industrial Services
10.2006 - 03.2017
Server / Cocktail Server
Hawiian Gardens Casino
01.1999 - 01.2000
Server
Disneyland Resort Hotels
06.1998 - 01.2021
Associate of Arts - Paralegal Studies
Platt College
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