Dedicated and focused on providing support for individuals with Developmental Disabilities. Experience with the elderly population, mainly consisting of individuals with Mental Health and Developmental Disabilities. Willingness to broaden and expand knowledge by attending various trainings the company offers to its staff. Demonstrated ability to handle high-pressure situations and adapt well to new situations that would arise. Ability to multitask: manage numerous, often competing priorities with ease, and writing effective behavior support plans which utilize positive support strategies and interventions.
Outstanding interpersonal skills and communication skills with superior accuracy in scheduling appointments, managing client's charts and other documentation. Maintaining the dignity, respect, and independence of the individuals that reside at the homes.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Program Specialist
The Arc Of Nepa
01.2018 - Current
Oversaw 5 Group Homes with 3-4 Individuals in each home.
Drafted incident reports and contacted local authorities for support and assistance in crisis situations.
Administered medication to residents under direction of medical professionals to encourage wellness.
Inspected resident rooms for adherence with facility policies and issued correction for non-compliance.
Assisted residents with cleaning and meal preparation to instill life skills.
Incorporated requested changes to enhance living conditions at facility.
Participated and implemented crisis intervention to manage threatening behavior and identify solutions.
Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
Attended meetings to review files and implement action plans to meet individual needs of residents.
Accomplished program assignments timely and productively to reach goals.
Assisted in conducting needs assessments to identify key areas of service needs.
Developed and maintained relationships with community organizations and agencies.
Facilitated outreach activities to build community awareness.
Facilitated communication between clients and other service providers.
Monitored progress towards service plan goals.
Developed and maintained accurate records of programs and services.
Provided support to social service clients in navigating available resources.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Participated in meetings with stakeholders to discuss program objectives and strategies.
Observed residents for unusual behavior and investigated causes to restore well-being
Attended meetings to review files and implement action plans to meet individual needs of residents
Inspected resident rooms for adherence with facility policies and issued correction for non-compliance
Engaged in games and sports recreational activities with residents to facilitate program plans
Interacted with residents to provide assistance, individualized attention and cultivate personal growth
Participated and implemented crisis intervention to manage threatening behavior and identify solutions
Developed and maintained relationships with community organizations and agencies
Assisted in conducting needs assessments to identify key areas of service needs
Facilitated communication between clients and other service providers
Monitored progress towards service plan goals
Behavior Support Specialist
NHS, Northwestern Human Services
06.2012 - 12.2017
Demonstrates a strong foundation in Applied Behavior Analysis
Designs and interprets Functional Analyses of Behavior
Designs and implements multi-faceted behavior interventions
Understands behavioral characteristics typically associated with Autism, Behavior Disorders, Traumatic Brain Injury, and Intellectual Disabilities.
Ability to communicate (written and verbal) effectively with parents, professionals, and staff
Understands and works with various support systems available in the community
Understands State regulations and writes plans with interventions that do not contain any type of restraint (Chemical, Mechanical, and Physical)
Possesses excellent interpersonal skills and ability to handle emotionally charged situations
Ability to train others to apply effective behavior management techniques
Assistant Director of Developmental Disability Services
Step-by-Step, Inc, Step, Inc
03.2009 - 05.2012
Assists MR Program Director in monitoring program expenditures
Provides continuous supervision and direction for operation of Residential MR Services within a defined area including community homes, Supported Living, Family Living, Respite.
Schedules and carries out regular individual and group supervisory sessions with Residential Program Supervisors
Supervises and directs work of subordinate staff and ensures that programs meet all regulatory and contractual requirements through regular site visits
Coordinates, monitors and, if required, develops Individual Service Plans (fulfilling role of Program Specialist)
Assists subordinates staff in implementation of such plans, consistent with agency policy and procedures
Prepares and submits reports as required within established timeframes in order to meet regulatory and contractual agreements
Conducts unannounced program monitoring visits on a regular basis to ensure areas of health, safety, and consumer welfare are compliant with agency policies and procedures as well as regulatory requirements
Keeps Program Director informed of program status and staff issues on a regular basis
Reports any knowledge of consumer abuse to Program Director
Assists with reporting and investigating of allegations of abuse in adherence to applicable statute law, regulatory requirements and agency policies
Ensures that availability of an on call system that updates on a 24 hour, 7 day per week basis throughout program area
Provides direct counseling and casework services to consumers in unusual circumstances requiring advanced skills and experience
Represents Step By Step in developing and maintaining good working relationships with county MH/MR program and other governmental and non-governmental agencies serving consumers of Step By Step’s residential programs
Identifies staff training needs and coordinates scheduling of appropriate staff development programs with Program Director
Monitors condition of all agencies leased or owned property, including rented or leased housing units, motor vehicles, office equipment, etc
And keeps MR Program Director informed on a regular basis of need for repairs, renovations and property and supply needs
Maintains a current inventory of all agencies owned or leased property
Reviews and approves subordinate employee requests for annual and sick leave and ensures that all employees are paid in accordance with appropriate wage and hour regulations as required by federal statute and state/county regulations
Other duties as required
I had 3 programs to oversee and most recently opened up a new program!!!
Step-by
Residential Program Worker 1
Step By Step, Inc.
01.2005 - 03.2009
Serve as health care attendant to four clients with MH/MR
Helped in daily living activities such as bathing, feeding, administering meds.
Managed behaviors and cared for clients with Alzheimer’s, Dysphasia, Diabetes, Psychosis, seizures, behavioral problems, Downs Syndrome, MR, Cerebral Palsy, Pica.
Display and provide strong contributions into management and care of these individuals
Exemplify strong motivation and dedication to highest quality of care to clients.
Participates in all strategies and directives required through approved behavioral plans
Completes all necessary documentation relative to behavioral assessment monitoring and evaluation
Participates in development and implementation of individual service plans designed to improve social and self-care of program participants
Assists in coordinating and arranging for provision of specialized services such as speech therapy, psychotherapy, medical and dental care
Transports program participants as needed
Counsel’s program participants to help them more effectively deal with matters such as personal problems, personal values and job/school responsibilities
Assists in training and guidance of Residential Program Trainees
Supervises program participants’ social and recreational activities
Responds appropriately to emergency situations
Assists in maintaining residence in a clean, safe and secure manner
Prepares program participant progress reports and other reports as required
Attends staff meetings, conferences and learning sessions
Conducts training with all new staff and maintains training records
Performs related work assignments as required.
Cook, Waitress
La Cucina Restaurant/ Via Appia Catering
01.1998 - 1 1
Aided in preparation of meals, serving meals, in a busy atmosphere
Worked in every aspect of kitchen from salad preparer, pasta section, sauté section to grill section
I am very well rounded in cooking field
Displayed capability of taking orders, following through with orders and maintaining balance in station of kitchen
Demonstrated compassion and willingness to advance from one expertise to another
Willingness to go above and beyond in call of duty
Outstanding accuracy in preparation of meals and communication skills.
Education
Bachelor of Science B.S - Psychology, Counseling and Human Services, Human Resources
University of Scranton
Scranton, PA
05.2006
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2000
Skills
Emotional Support
Behavioral Disorders
Interdisciplinary Teamwork
Program Coordination and Execution
Career Development
Quality Improvement
Behavior Support
Behavioral Skills Development
Mental Health Crisis Response
Community Resource Navigation
Educational Programs
Residential Restoration
Certification
Certification in Functional Behavior Assessment
Certification in Intensive Systems Therapy
Certification in Conducting Sexual assessments
Trainings in the following subject matters:
Dysphasia and other Throat swallowing disorders
CPR/ First Aid Certified
Diabetes Insulin training
Alzheimer’s and dementia
Cerebral Palsy
Sleep disorders
Autism
Seizures
Mental Health
Genetics of MR
Timeline
Residential Program Specialist
The Arc Of Nepa
01.2018 - Current
Behavior Support Specialist
NHS, Northwestern Human Services
06.2012 - 12.2017
Assistant Director of Developmental Disability Services
Step-by-Step, Inc, Step, Inc
03.2009 - 05.2012
Residential Program Worker 1
Step By Step, Inc.
01.2005 - 03.2009
Cook, Waitress
La Cucina Restaurant/ Via Appia Catering
01.1998 - 1 1
Bachelor of Science B.S - Psychology, Counseling and Human Services, Human Resources