Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela ANTOINE

Cypress,Texas

Summary

Dynamic professional with extensive experience in customer service and security management, notably at Day & Zimmermann. Proven ability to enhance safety protocols and deliver exceptional patient care. Skilled in Microsoft Office and emergency management, with a strong focus on achieving organizational goals and fostering positive relationships.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Private Caregiver

Agape Home Healthcare
Houston, TX
11.2020 - Current
  • Assist with living duties such as bathing, medication, eating, and cooking.
  • This job requires hands-on skills and the special care of those needing help physically and medically.
  • My duties are to make sure all needs are met.

AVTO /Autonomous Vehicle Operations Tech

Cruise
Houston, TX
09.2023 - 10.2024
  • Trouble shooting and launching of AV vehicles
  • Monitoring and retrieving in field operations
  • Working closely to assure a safe and pleasurable ride for customers.
  • Primary responsibilities for Driverless Support Specialists include Cruise's Safety-First Culture
  • Lead the launching and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress
  • AV cleaning and disinfection
  • AV operational safety and integrity checks
  • Computer Programs, Excel, Microsoft office, PowerPoint, Outlook, Word

Armed Security Officer

Andy Frain Services
Houston, TX
06.2022 - 09.2023
  • Duties are to observe report and protect
  • The daily monitoring of traffic through cameras and patrol
  • The use of X-Ray machine to scan for any weapons that's illegal to the property
  • Searching customers property and assisting fellow officers of different area of patrols.
  • Overseeing the initial safety of the assign post

Safety Manager

Burns
Beaumont, TX
10.2021 - 05.2023
  • Trained employees on proper safety procedures to reduce the risk of injury or illness.
  • Conducted workplace inspections to identify potential hazards, investigated accidents and reported findings.
  • Promoted safety awareness through internal memoranda, newsletters and specific training programs.
  • Knowledge of safety management systems, procedures, and regulations
  • Ability to conduct risk assessment, incident investigation, and safety auditing.
  • Familiarity with safety technology and project controls
  • Communication, interpersonal, and presentation skills.
  • Attention to detail, leadership, and strategic thinking.

Armored Truck Driver/Messenger

GardaWorld Security Services
Houston, TX
07.2019 - 07.2022
  • Driver/Messenger level 3 Armor Truck messenger
  • Assist in daily routes for money pickup and drop off
  • Trained to service several types of coin and ATM machines
  • This position allows me to deliver exceptional customer service with clients in the field with high level security
  • Operations of multiple vehicles such as box trucks, vans, ambulance, Peter built and pickup trucks

Exterminator

ROLLINS ORKIN PEST CONTROL
Beaumont, TX
05.2017 - 06.2019
  • Perform daily routes of residential and commercial treatments during extended hours in all weather conditions Monday through Saturday
  • Use of ladders for high-level treatments and attics
  • Maintain responsibility of an Orkin-issued vehicle used to perform daily work duties
  • Complete between 14 to 16 stops a day of unsupervised work
  • Handle large amounts of cash and collections
  • Interact with customers in a friendly and respectful manner.
  • Responsible for providing pest control and inspection services to commercial and residential clients and are in charge of managing the logistics of all routes

Store Manager/ Work From Home

Robeson's Trust
Beaumont, TX
09.2015 - 03.2017
  • Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
  • Organizing travel arrangements for senior managers
  • Writing letters and emails on behalf of other office staff
  • Booking conference calls, rooms, taxis, couriers, hotels etc
  • Processing expenses sheets and invoices
  • Monitoring stationary levels and ordering office supplies
  • Covering the reception desk when required
  • Maintaining computer and manual filing systems
  • Provide information to internal colleagues or external enquirers
  • Handling sensitive information in a confidential manner
  • Coordinating office procedures
  • Relying to email, telephone or face to face enquiries
  • Develop and update administrative systems to make them more efficient
  • Resolve administrative problems
  • Answering telephone calls and passing them on
  • Managing staff appointments
  • Oversee and supervise the work of junior staff
  • Maintain up-to-date employee holiday records
  • Coordinating repairs to office equipment
  • Greeting and assisting visitors to the office
  • Photocopying and printing out documents on behalf of other colleagues

Office Manager

H&R Block
Orange, TX
09.2013 - 04.2015
  • Hired and trained new staff
  • Supervised direct reporting staff according to overall company policy
  • Applied strategic planning to determine company, department or unit objectives
  • Set employee goals and objectives
  • Monitored staff performance including performance reviews
  • Monitored and assisted staff with work progress
  • Evaluated current business and processes and systems
  • Formulated department/ unit policies and practices
  • Facilitated the preparation and analysis of reports
  • Responsible for achievement of department/division/unit productivity and quality goals

Assistant Property Manager and Sales

Lancaster Cornwall
Beaumont, TX
10.2011 - 11.2013
  • Building positive relationships with prospective and current tenants
  • Overseeing the timely and successful completion of maintenance requests
  • Showing properties to prospective tenants and answering relevant questions
  • Preparing and executing detailed and legally compliant lease agreements
  • Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
  • Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution

Phlebotomy Technician

Mobil Medical
Beaumont, TX
06.2009 - 09.2012
  • Obtained blood samples for medical testing and transfusion facility through venipuncture or capillary puncture
  • Followed infection control and safety procedures in the carrying out of daily functions
  • Built trust and minimized discomfort during medical procedures
  • Safely stored and transported all blood collections

Security Supervisor

Day & Zimmermann
Beaumont, TX
06.2003 - 10.2007
  • Establishes, monitors and implements policies and procedures to identify, prioritize and resolve security problems and to ensure the remote monitoring systems are operating efficiently
  • Respond to emergency needs by contacting local fire, police, or emergency services for assistance
  • Member of the Loss Prevention Emergency Management Team
  • Conduct regular physical security and loss prevention audits of the distribution center departments
  • Promote and maintain a high level of security associate performance, morale and loss prevention awareness
  • Coordinate the management of Safety Data Sheets (SDS) to Cal/OSHA and TaylorMade Haz Com Program standards
  • Responsible for maintaining and monitoring CCTV system
  • Oversee visitor management system during regular business hours
  • Defuse potentially hostile situations
  • Rapidly escalate intrusions or other security concerns to Security management

Manager

AI-Medical Supply
Beaumont, TX
02.2002 - 08.2006
  • Staffed the store
  • Head merchandiser for displays of weekly-changed stock
  • Trained employees
  • Processed and delivered internet sales
  • Monitored theft prevention strategies
  • Executed daily cash balancing and opening and closing of the facility
  • Processed refunds and exchanges
  • Assisted owner and accounting with weekly pay report and banking

Call Center Agent

West Corporation Call Center
Beaumont, TX
03.2000 - 08.2002
  • Handling customer service matters over the telephone, such as providing information, taking orders, responding to complaints, and processing returns
  • Identifying customer needs and researching customer problems
  • Providing the right solutions to customers and deescalating issues they may have
  • Following templated scripts and specific guidelines for dealing with requests or complaints
  • Making or answering customer calls and achieving sales objectives by making telesales and utilizing upselling opportunities

Education

NCCER in Construction Site Safety - Construction Site Safety Supervisor, Construction Site Safety Technician, Field Safety, Safety Technology, Introduction to Safety, Work-Zone Safety, Steel Erection, Concrete and Masonry, Confined Spaces and Excavations, Electrical Safety, Working from Elevations, Heavy Equipment, Forklifts, and Crane Safety, Introduction to Materials Handling, Introduction to Safety Technology, Positive Safety Communication, Hazard Recognition, Environmental Awareness, and Occupational Health, Job Safety Analysis and Pre-Task Planning, Safety Data Tracking and Trending, Site-Specific Safety Plans, Safety Orientation and Safety Meetings, Permits and Policies, Incident Investigations, Policies, and Analysts, OSHA Inspections and Recordkeeping

STX Safety Consultants
Houston, TX
07.2024

High school diploma -

American Academy
US

Skills

  • Customer service
  • Patient care
  • Vital Signs
  • Emergency management
  • Armored truck
  • OSHA 10
  • Management
  • Data entry
  • Emergency management
  • Box truck
  • Pest control
  • Sales
  • Medication administration
  • Property management
  • Security
  • Phone etiquette
  • Construction
  • Venipuncture
  • Loss Prevention
  • Microsoft Office
  • Infection Control Training
  • Phlebotomy
  • Communication skills
  • Supervising experience
  • Inside sales
  • NCCER Site Safety Supervisor (1 year)
  • Laboratory Experience
  • Marketing

Certification

  • Personal Lines Inspector, 04/01/25, Present
  • FEMA Preparing for Federal Disasters, 04/01/25, Present
  • FEMA Safety Orientation, 04/01/25, Present
  • NFIP Adjusters Claims Presentation, 03/01/19, Present
  • State Farm Policy Certification, 02/01/19, Present
  • State Farm Estimatics Certification, 02/01/19, Present
  • State Farm Auto IDL, 02/01/19, Present
  • CPR Certification
  • NCCER Certification
  • Guard Card
  • Driver's License
  • Food Handler Certification
  • OSHA 10
  • ServSafe
  • Firearms License

Timeline

AVTO /Autonomous Vehicle Operations Tech

Cruise
09.2023 - 10.2024

Armed Security Officer

Andy Frain Services
06.2022 - 09.2023

Safety Manager

Burns
10.2021 - 05.2023

Private Caregiver

Agape Home Healthcare
11.2020 - Current

Armored Truck Driver/Messenger

GardaWorld Security Services
07.2019 - 07.2022

Exterminator

ROLLINS ORKIN PEST CONTROL
05.2017 - 06.2019

Store Manager/ Work From Home

Robeson's Trust
09.2015 - 03.2017

Office Manager

H&R Block
09.2013 - 04.2015

Assistant Property Manager and Sales

Lancaster Cornwall
10.2011 - 11.2013

Phlebotomy Technician

Mobil Medical
06.2009 - 09.2012

Security Supervisor

Day & Zimmermann
06.2003 - 10.2007

Manager

AI-Medical Supply
02.2002 - 08.2006

Call Center Agent

West Corporation Call Center
03.2000 - 08.2002

NCCER in Construction Site Safety - Construction Site Safety Supervisor, Construction Site Safety Technician, Field Safety, Safety Technology, Introduction to Safety, Work-Zone Safety, Steel Erection, Concrete and Masonry, Confined Spaces and Excavations, Electrical Safety, Working from Elevations, Heavy Equipment, Forklifts, and Crane Safety, Introduction to Materials Handling, Introduction to Safety Technology, Positive Safety Communication, Hazard Recognition, Environmental Awareness, and Occupational Health, Job Safety Analysis and Pre-Task Planning, Safety Data Tracking and Trending, Site-Specific Safety Plans, Safety Orientation and Safety Meetings, Permits and Policies, Incident Investigations, Policies, and Analysts, OSHA Inspections and Recordkeeping

STX Safety Consultants

High school diploma -

American Academy

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Angela ANTOINE