Angela Antonakos
Rahway,NJ
Summary
Results-oriented Client Consultant with expertise in enhancing client satisfaction and optimizing business performance. Skilled in identifying client needs, delivering innovative solutions, and providing strategic consulting services. Proven strengths include effective communication, problem-solving, and a strong understanding of industry trends.
Overview
1
1
Language
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Client consultant I
Flagstar Bank
Rahway, NJ
01.2026 - 09.2026
- Coordinated communication between clients and bank departments to streamline service delivery.
- Provided education on banking products and services to empower clients in making informed financial decisions.
- Resolved client account inquiries and transaction issues to enhance customer satisfaction.
- Ensured vault and ATM availability for client transactions.
Client consultant I
Flagstar Bank
Brooklyn, New York
11.2023 - 01.2026
- Coordinated communication between clients and bank departments to ensure clarity and efficiency.
- Educated clients on banking products and services, enhancing their understanding and utilization.
- Resolved client account inquiries and transaction issues to improve customer satisfaction.
Teller
Signature Bank
Great Neck, New York
12.2021 - 11.2023
- Resolved customer inquiries while delivering personalized support for banking services, enhancing customer experience.
- Processed customer transactions with high accuracy, contributing to customer satisfaction and trust.
- Maintained cash drawer integrity through precise counting and balancing, ensuring operational reliability.
Client Service Representative/Teller
New York Community Bank now Flagstar
Hicksville, New York
08.2018 - 12.2021
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted clients with account inquiries and transaction processing.
- Facilitated new account openings and maintained accurate client records.
Teller
First Central Savings Bank
Whitestone, New York
09.2006 - 10.2008
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and banking services.
- Maintained cash drawer integrity through regular audits.
Education
Associate of Applied Science - Marketing
Berkeley College
Paterson, NJ 09.1998 - 05.2001
Skills
- Banking regulations
- Transaction processing
- Data entry
- High-volume calls
- Customer service
- Effective communication
Languages
Greek
Professional
A1
Timeline
Client consultant I
Flagstar Bank
01.2026 - 09.2026
Client consultant I
Flagstar Bank
11.2023 - 01.2026
Teller
Signature Bank
12.2021 - 11.2023
Client Service Representative/Teller
New York Community Bank now Flagstar
08.2018 - 12.2021
Teller
First Central Savings Bank
09.2006 - 10.2008
Associate of Applied Science - Marketing
Berkeley College
09.1998 - 05.2001