Angela Aparicio

The face of Sonder, making a positive first impression on guests, visitors, and all internal and external partners.
Guide guests through the tech-rich Sonder experience, ensuring they maximize their stay using our tech features.
• Utilize digital communication systems to manage SMS, and live chats, offering immediate support from the Front Desk.
• Handle guest interactions with the highest level of hospitality and professionalism, addressing special requests and resolving complaints.
• Assist building leadership with administrative tasks to ensure smooth operations.
Support back-of-house operations through housekeeping quality audits, inventory checks, and minor maintenance issues.
Maintain the cleanliness and organization of both guest-facing and back-of-house areas, including lobbies, offices, storage closets, and warehouses.
• Provide support across multiple Sonder properties within the local market as needed.

• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
• Supported providers in outpatient medical office through coordinating all administrative operations.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Managed financial documentations such as expense reports and invoices.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Completed skilled administrative work to support all office staff and operational requirements.