Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Aragon

Albuquerque,NM

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

25
25
years of professional experience

Work History

Executive Secretary and Admin Supervisor

State of New Mexico TRD
Albuquerque, NM
08.2023 - Current
  • Organized meetings, conferences, and travel arrangements for executives.
  • Maintained filing system for all documents related to executive activities.
  • Prepared agendas and took minutes of meetings attended by the executive staff.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Developed a tracking system to monitor the progress of projects assigned to executives or departments.
  • Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
  • Monitored emails received by executive personnel; responded promptly when appropriate.
  • Compiled information from multiple sources into concise summaries for review by executive team members.
  • Provided assistance in resolving customer complaints or inquiries in a timely manner.
  • Ensured that all records were maintained in accordance with company policies and procedures.
  • Performed research on specific topics as requested by management personnel.
  • Reviewed incoming correspondence; distributed materials accordingly.
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Healthcare Surveyor

State of New Mexico DOH
Albuquerque, NM
11.2019 - 08.2023
  • Developed and implemented compliance policies and procedures.
  • Monitored employee adherence to company policies, laws, and regulations.
  • Investigated potential violations of applicable rules and regulations.
  • Conducted regular internal audits to ensure compliance with established standards.
  • Assessed the effectiveness of existing processes and procedures related to compliance.
  • Provided guidance on regulatory requirements for business operations.
  • Advised management on best practices in compliance-related matters.
  • Drafted reports summarizing findings from audit reviews and investigations.
  • Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
  • Maintained detailed records regarding all activities associated with compliance initiatives.
  • Ensured timely completion of periodic reports required by regulators.
  • Reported any identified discrepancies or irregularities to senior management.
  • Coordinated with external auditors during annual financial audits.
  • Provided support in responding to inquiries from government agencies.

Front Desk Supervisor

Midtown Family Medicine
Albuquerque, NM
01.2009 - 06.2019
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Submitted electronic claims to various insurance carriers.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.

Intake Representative

Presbyterian Hospital
Albuquerque, NM
01.1999 - 03.2000
  • Provided information to patients regarding their insurance coverage, benefits, and payment options.
  • Assisted with scheduling appointments for patients and family members.
  • Greeted customers and provided excellent customer service.
  • Reviewed patient records for accuracy and completeness.

Education

Del Norte High School
Albuquerque, NM
05-1991

Skills

  • Employee Scheduling
  • Productivity Performance
  • Budget Management
  • Customer Service And Assistance

References

References available upon request.

Timeline

Executive Secretary and Admin Supervisor

State of New Mexico TRD
08.2023 - Current

Healthcare Surveyor

State of New Mexico DOH
11.2019 - 08.2023

Front Desk Supervisor

Midtown Family Medicine
01.2009 - 06.2019

Intake Representative

Presbyterian Hospital
01.1999 - 03.2000

Del Norte High School

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