Angela Aragus
Nashville,TN
Summary
Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Franchisee
Jani King The King Of Cean
Nashville, TN
02.2021 - Current
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Supervisor
Campus Dining Services Vanderbilt University
Nashville, TN
08.2015 - 01.2018
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Conducted regular meetings with kitchen staff to discuss performance issues or new procedures.
- Maintained accurate inventory of all food items, supplies and equipment.
- Ensured that all health codes were strictly followed in the food preparation areas.
Certified Training Manager for Nashville Market
Steak N Shake
Nashville, TN
2012 - 07.2015
- Responsible for training of new management and staff of new hires and product launches throughout Nashville Group Market.
- Administered tests to evaluate trainees' progress.
- Coordinated with departments to ensure that employees received appropriate on-the-job training.
- Developed and implemented training programs to meet the needs of a diverse workforce.
- Assisted in the development of job descriptions, performance reviews and career paths.
General Manager
Steak N Shake
Nashville, TN
2005 - 03.2012
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Restaurant Manager
Steak N Shake
Nashville, TN
03.2003 - 2005
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Optimized profits by controlling food, beverage and labor costs.
Education
High School Diploma -
John Overton High School
Nashville, TN05-2005
Skills
- Training Oversight
- Schedule Coordination
- Operations Management
- Customer Service Management
- Administrative Management
- Profit and Loss Accountability
Languages
Spanish
Native/ Bilingual
Timeline
Franchisee
Jani King The King Of Cean
02.2021 - Current
Supervisor
Campus Dining Services Vanderbilt University
08.2015 - 01.2018
Restaurant Manager
Steak N Shake
03.2003 - 2005
Certified Training Manager for Nashville Market
Steak N Shake
2012 - 07.2015
General Manager
Steak N Shake
2005 - 03.2012
High School Diploma -
John Overton High School
Similar Profiles
Jonathan SewellJonathan Sewell
Housekeeper at Jani KingHousekeeper at Jani King
Garret SuiterGarret Suiter
Operations Advisor at Jani-King Janitorial ServicesOperations Advisor at Jani-King Janitorial Services
Carmen GarciaCarmen Garcia
Medical Facility House Keeper at Jani KingMedical Facility House Keeper at Jani King