Angela Arnaud
Hot Springs,AZ
Summary
Accomplished leader in the food service industry, notably with Chartwell,s Schools Dining Services, where I enhanced operational efficiency and team performance. Expert in sanitation standards and culinary expertise, I excel in creating dietary solutions that cater to diverse needs. My approach combines strong organizational skills and a commitment to excellence, achieving significant improvements in customer satisfaction and safety compliance.
Overview
47
47
years of professional experience
Work History
Director of Dining Services
Chartwells Schools Dining Services
11.2019 - 03.2024
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Launched seasonal menus featuring locally-sourced ingredients, appealing to diverse clientele tastes while supporting regional agriculture businesses.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
Manager
Chartwells Schools Dining Services
08.2015 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Food Service Worker
Lake Hamilton School District
09.2013 - 05.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Certified Dietary Manager
Garland Nursing and Rehabilitation
09.2011 - 09.2012
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
Supervisor
Arkansas Children's Hospital
10.2007 - 09.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
M.J's Cajun Kitchen
08.1977 - 05.2005
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
Education
Associate of Arts - Business
National Park College
Hot Springs, AR05.2019
Skills
- Food Safety Compliance
- Meal Planning
- Employee Scheduling
- Menu development
- Purchasing decisions
- Reliability
- Organizational Skills
Timeline
Director of Dining Services
Chartwells Schools Dining Services
11.2019 - 03.2024
Manager
Chartwells Schools Dining Services
08.2015 - 11.2019
Food Service Worker
Lake Hamilton School District
09.2013 - 05.2015
Certified Dietary Manager
Garland Nursing and Rehabilitation
09.2011 - 09.2012
Supervisor
Arkansas Children's Hospital
10.2007 - 09.2011
Manager
M.J's Cajun Kitchen
08.1977 - 05.2005
Associate of Arts - Business
National Park College