Angela Arnaud
Hot Springs,AZ
Summary
Accomplished leader in the food service industry, notably with Chartwell,s Schools Dining Services, where I enhanced operational efficiency and team performance. Expert in sanitation standards and culinary expertise, I excel in creating dietary solutions that cater to diverse needs. My approach combines strong organizational skills and a commitment to excellence, achieving significant improvements in customer satisfaction and safety compliance.
Overview
47
47
years of professional experience
Work History
Director of Dining Services
Chartwells Schools Dining Services
Cutter Morning Star School District
11.2019 - 03.2024
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Launched seasonal menus featuring locally-sourced ingredients, appealing to diverse clientele tastes while supporting regional agriculture businesses.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
Manager
Chartwells Schools Dining Services
Lake Hamilton School District
08.2015 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Food Service Worker
Lake Hamilton School District
Lake Hamilton School
09.2013 - 05.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Certified Dietary Manager
Garland Nursing and Rehabilitation
Hot Springs, AR
09.2011 - 09.2012
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
Supervisor
Arkansas Children's Hospital
Little Rock, AR
10.2007 - 09.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
M.J's Cajun Kitchen
Bunkie, LA
08.1977 - 05.2005
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
Education
Associate of Arts - Business
National Park College
Hot Springs, AR05.2019
Skills
- Food Safety Compliance
- Meal Planning
- Employee Scheduling
- Menu development
- Purchasing decisions
- Reliability
- Organizational Skills
Timeline
Director of Dining Services
Chartwells Schools Dining Services
11.2019 - 03.2024
Manager
Chartwells Schools Dining Services
08.2015 - 11.2019
Food Service Worker
Lake Hamilton School District
09.2013 - 05.2015
Certified Dietary Manager
Garland Nursing and Rehabilitation
09.2011 - 09.2012
Supervisor
Arkansas Children's Hospital
10.2007 - 09.2011
Manager
M.J's Cajun Kitchen
08.1977 - 05.2005
Associate of Arts - Business
National Park College