Angela Arras
El Paso,TX
Summary
Outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service. Comfortable using technology tools such as mobile applications, computers, scanners and GPS.
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Personal Shopper
Walmart
El Paso, Texas
07.2020 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier/sales Associate
Sally's Beauty Supply
El Paso, TX
06.2020 - 04.2021
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Connected with customers to support positive transaction experiences and address service concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
- Managed staffing levels to provide optimal support for cash register operations.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer questions and helped find specific items.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Cashier/cook
Wingstop
El Paso, Texas
10.2019 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created price tags and merchandise signs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Hostess/Cashier
Great American Steak House
El Paso, Texas
07.2019 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
Cashier/Sales Associate
Family Dollar
El Paso, Texas
03.2018 - 07.2019
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Claims Agent
Fred Loya Insurance
El Paso, TX
03.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Ysleta High School
El Paso, TX 08.2014 - 06.2018
Nursing Assistance
El Paso Community College
El Paso, TX 08.2018 - 01.2023
Skills
Accurate money handling
Sales proficiency
Product knowledge
Online ordering familiarity
Customer Relations
Cash Handling
Product and service sales
Stocking and replenishing
Store opening and closing
Good Telephone Etiquette
Critical Thinking
Trend understanding
Insurance industry experience
Collaborative relationships
Accident investigations
Policy understanding
Timeline
Claims Agent
Fred Loya Insurance
03.2023 - Current
Personal Shopper
Walmart
07.2020 - 02.2023
Cashier/sales Associate
Sally's Beauty Supply
06.2020 - 04.2021
Cashier/cook
Wingstop
10.2019 - 07.2020
Hostess/Cashier
Great American Steak House
07.2019 - 10.2019
Nursing Assistance
El Paso Community College
08.2018 - 01.2023
Cashier/Sales Associate
Family Dollar
03.2018 - 07.2019
High School Diploma -
Ysleta High School
08.2014 - 06.2018