Angela Arthurs
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Senior Fraud Investigator
Geico
05.2018 - 10.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Worked with third-party vendors to access and analyze data and systems.
- Used forensic and Event Data Recorders to resolve fraudulent claims.
Liability Claims Examiner
GEICO
05.2012 - 05.2018
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Finalized Bodily Injury claims for insurance claim payment release.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Worked with Attorneys to resolve and settle Bodily Injury claims.
- When necessary traveled to court, arbitration or conferences to resolve injury claims.
No Fault Medical Examiner
Geico
10.2007 - 05.2012
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Medically managed No Fault Claims
- Recognizing and assigning cases to the fraud unit for suspicious claims
- Often requested to mentor newly trained employees and assist in the classroom training environment.
Customer Service Representative
Geico
01.2004 - 09.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reestablishing cancelled policies
- Responsible for educating and selling policyholders liability protection under The Umbrella Policy
Education
High School Diploma -
West Islip High School
West Islip, NYSkills
- Procedure Review
- Trend Analysis
- Effective Communication
- Telephone and Email Etiquette
- Fraud Detection
- Investigation Documentation
Timeline
Senior Fraud Investigator
Geico
05.2018 - 10.2023
Liability Claims Examiner
GEICO
05.2012 - 05.2018
No Fault Medical Examiner
Geico
10.2007 - 05.2012
Customer Service Representative
Geico
01.2004 - 09.2007
High School Diploma -
West Islip High School