Angela Asante
The Bronx,NY
Summary
At Montefiore Hospital, I leveraged my expertise in medical terminology and exceptional interpersonal skills to enhance patient satisfaction and streamline clinic operations. My proactive approach in managing appointment scheduling and optimizing billing procedures significantly contributed to the practice's efficiency and revenue growth, embodying a blend of meticulous attention to detail and compassionate patient service management.
Experienced with medical office management, delivering seamless administrative support for healthcare providers. Utilizes advanced knowledge of medical terminology and office software to ensure accurate record-keeping and efficient patient scheduling. Track record of fostering effective communication and collaboration within multidisciplinary teams, enhancing overall patient care.
Overview
10
10
years of professional experience
Work History
Senior Medical Secretary
Montefiore Hospital
06.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Facilitated patient flow in the clinic by coordinating appointments and preparing examination rooms with necessary equipment.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
- Streamlined inventory management processes within the clinic setting, reducing costs associated with overstocked supplies or expired medications.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Optimized practice revenue generation by analyzing financial reports and identifying areas of improvement in billing procedures or collection efforts.
- Supported clinical research initiatives within the practice through diligent maintenance of study-related documents and protocol adherence.
- Assisted clinicians in the development of effective care plans by gathering relevant patient history information upon intake.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Enhanced patient education efforts by developing informative brochures and handouts on various medical conditions or treatment options.
Patient Service Representative
Montefiore Hospital
12.2019 - 06.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Unit Secretary
Montefiore Hospital
12.2016 - 12.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
Dietary Clerk
Montefiore Hospital
09.2014 - 12.2016
- Printed menus, tray tickets, tallies and nourishment labels.
- Collaborated with team members to ensure smooth operation during high-volume meal periods, promoting a positive work atmosphere.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Increased accuracy of patient records by diligently updating dietary information in hospital databases.
- Reduced food waste by closely monitoring inventory levels and adhering to proper storage procedures.
- Contributed to the overall success of the nutrition services department by consistently providing high-quality work and striving for continuous improvement.
- Consistently met established deadlines for completing tasks such as tray assembly or dishwashing duties, minimizing delays in meal service schedules.
Education
High School Diploma -
Agona SDA Senior High School
Kumasi, Ghana06-2007
Skills
- Professional telephone etiquette
- Medicare/Medicaid
- Medical terminology expertise
- Budgeting and financial management
- Strong interpersonal skills
- Quality assurance and control
- Patient check-in
- HIPAA
- Administrative support experience
- Conflict resolution techniques
- Billing support
- Office reception
- Patient appointment coordination
- Patient service management
- Phone reception
- Problem-solving abilities
- Multitasking Abilities
- Patient Registration
- Microsoft Office Suite
- Professional correspondence
- Communication
- Accounting operations
Timeline
Senior Medical Secretary
Montefiore Hospital
06.2022 - Current
Patient Service Representative
Montefiore Hospital
12.2019 - 06.2022
Unit Secretary
Montefiore Hospital
12.2016 - 12.2019
Dietary Clerk
Montefiore Hospital
09.2014 - 12.2016
High School Diploma -
Agona SDA Senior High School