Angela Ashcraft
Wauwatosa,WI
Summary
Expert in customer service and teamwork, adept at fostering positive relationships and resolving conflicts to enhance customer retention. Skilled in training peers and managing a team to boost overall store performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
36
36
years of professional experience
Work History
Sales Associate
Macys Department Store
09.1988 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Booked appointments for events, calling to confirm appointments, as well as greeting and checking clients in.
- Managed a team of 5, setting goals and maintaining business success..
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate - Macys Department Store
09.1988 - Current
Mukwonago - High School Diploma,